Practice Operations & People Leader

NHS Jobs; Preston; On-site; GBP 28,000 - 42,000; Full time

Job summary

NHS Lancashire and South Cumbria Integrated Care Board in Preston is seeking an experienced Manager to lead the reception and administrative teams, coordinate workforce planning and inductions, and oversee daily IT operations and building safety compliance.

You will monitor NHS targets and financial processes, support claims and audits, supervise procurement, and drive patient experience and data confidentiality across services.

Responsibilities

• Line Management: manage reception and admin teams; conduct staff appraisals; recruitment and induction.
• IT & daily operations: monitor Emis tasks and appointment templates; coordinate IT support; ensure premises compliance with health & safety.
• Financial & contractual: oversee NHS claims, audits, and procurement within budgets; monitor QOF/RS contracts.
• Patient experience & quality: handle complaints; ensure GDPR confidentiality and CQC readiness.

Job description

NHS Lancashire and South Cumbria Integrated Care Board in Preston is seeking an experienced Manager to lead the reception and administrative teams, coordinate workforce planning and inductions, and oversee daily IT operations and building safety compliance.

You will monitor NHS targets and financial processes, support claims and audits, supervise procurement, and drive patient experience and data confidentiality across services.