Practice Operations Lead – Admin and Patient Experience

NHS Jobs; Teddington; On-site; GBP 33,000 - 36,000; Full time

Job summary

NHS Jobs in the United Kingdom is seeking an Operations Manager to lead the reception team at the medical practice. You will support the Practice Manager, oversee non-clinical functions, and ensure smooth daily operations across scheduling, registrations, and records.

You will manage staff rotas, conduct inductions, and promote efficient stock and supplier processes, while ensuring GDPR, NHS England and governing policies are followed.

Responsibilities

• Oversee daily running of all non-clinical functions to ensure efficient and professional operations.
• Manage appointment scheduling, online triage requests, patient registration, medical records, and administrative workflows.
• Oversee patient recall processes and clinicians’ appointment schedules; diary management in Medicus.
• Lead, supervise and support the reception team; manage rotas, recruitment, inductions, training and performance reviews.
• Foster a collaborative and professional culture within the administrative team; promote cost efficiency in stock and supplier management.
• Ensure compliance with GDPR, CQC standards, NHS England and ICB requirements; update internal protocols and policies.
• Oversee patient-facing services and support resolution of complaints; promote online services and improve patient experience.
• Coordinate with external stakeholders including PCNs, ICBs, and suppliers; lead reception meetings with agendas and minutes.
• Provide training on IT systems (Medicus, Wavenet) and telephony; monitor usage and drive improvements.

Job description

NHS Jobs in the United Kingdom is seeking an Operations Manager to lead the reception team at the medical practice. You will support the Practice Manager, oversee non-clinical functions, and ensure smooth daily operations across scheduling, registrations, and records.

You will manage staff rotas, conduct inductions, and promote efficient stock and supplier processes, while ensuring GDPR, NHS England and governing policies are followed.