Deputy Practice Manager

NHS Jobs; Preston; On-site; GBP 28,000 - 42,000; Full time

Job summary

NHS Lancashire and South Cumbria Integrated Care Board in Preston is seeking an experienced Manager to lead the reception and administrative teams, coordinate workforce planning and inductions, and oversee daily IT operations and building safety compliance.

You will monitor NHS targets and financial processes, support claims and audits, supervise procurement, and drive patient experience and data confidentiality across services.

Responsibilities

• Line Management: manage reception and admin teams; conduct staff appraisals; recruitment and induction.
• IT & daily operations: monitor Emis tasks and appointment templates; coordinate IT support; ensure premises compliance with health & safety.
• Financial & contractual: oversee NHS claims, audits, and procurement within budgets; monitor QOF/RS contracts.
• Patient experience & quality: handle complaints; ensure GDPR confidentiality and CQC readiness.

Job description

1. Line Management & Staff Development Team Leadership

• Provide direct day-to-day management and motivation to the reception and administrative teams. Workforce Planning: Produce, monitor, and upload staff rotas to the clinical systems. Coordinate annual leave, record sickness, conduct return to work meetings and arrange cover to ensure constant service delivery. Performance & Appraisals: Conduct regular staff appraisals, set performance targets, and handle initial disciplinary or grievance queries. Recruitment & Induction: Lead or assist in the recruitment process, including pre-employment checks, Disclosure and Barring Service (DBS) checks, and overseeing onboarding/induction programmes.

2. Daily Operations & IT Management

• Workflow Monitoring: Maintain systems to ensure tasks, incoming mail, online consultation forms, and repeat prescription requests on Emis are processed efficiently. Appointment Management: Monitor appointment availability and adjust clinical templates to match patient demand. IT Lead: Coordinate IT troubleshooting, manage user accounts, and act as the main contact for local NHS IT support. Premises & Health & Safety: Assist in ensuring the premises remain clean, secure, and compliant with health and safety, fire safety, and building maintenance legislation.

3. Financial & Contractual Compliance

• NHS Claims & Target Tracking: Oversee administrative targets for the Quality and Outcomes Framework (QOF), National/Local Enhanced Services, and PCN contracts. Assist with monthly NHS claims (e.g., PPA immunisations, enhanced service reporting) and check payment summaries. Data Auditing: Build, run, and evaluate searches and audits on the clinical database to track performance data and support financial claims. Cash Management: Supervise petty cash, private fee income (e.g., insurance reports), and ensure accurate ledger balancing before banking. Procurement: Manage stock control and purchasing for stationery, uniforms, and medical supplies within agreed budgets.

4. Patient Experience & Quality Assurance

• Complaints Handling: Act as the first point of escalation for patient queries, resolving verbal and written complaints swiftly, and escalating complex issues to the Practice Manager. CQC Readiness: Implement, monitor, and update policies to ensure continuous compliance with Care Quality Commission standards. Confidentiality: Ensure all staff strictly follow data protection, GDPR, and patient confidentiality policies.

NHS Lancashire and South Cumbria Integrated Care Board

Lancashire Teaching Hospital NHS Foundation Trust