Practice Operations Lead: Patient Services & Admin

NHS Jobs; Hetton-le-Hole; On-site; GBP 28,000 - 42,000; Full time

Job summary

NHS Jobs is seeking an Office Manager to support the Practice Manager and GP Partners with the day-to-day operation of the medical practice. You will lead the reception and administration teams, manage patient services and complaints, and coordinate vaccination programmes to ensure a high-quality, patient-centred service.

You will oversee governance, information security, and staffing, while collaborating with clinicians and external partners to meet contractual objectives and ensure continuity

Qualifications

• Experience leading reception and administrative teams in a healthcare setting.
• Strong patient service skills, with formal complaint handling experience.
• Knowledge of NHS information governance and data protection requirements.

Responsibilities

• Oversee day-to-day reception and admin operations to ensure smooth running.
• Lead on patient complaints, feedback, and service improvements per NHS guidance.
• Manage medical records administration and information governance processes.
• Line manage reception staff; coordinate staffing, leave and rotas.
• Support vaccination programmes and seasonal immunisation activities.
• Coordinate governance activities and quality improvement projects.
• Maintain effective communications with clinicians, staff, and external partners.
• Deputise for the Practice Manager when required.

Skills

People management

Reception management

Customer service

Governance & compliance

Data protection

Job description

NHS Jobs is seeking an Office Manager to support the Practice Manager and GP Partners with the day-to-day operation of the medical practice. You will lead the reception and administration teams, manage patient services and complaints, and coordinate vaccination programmes to ensure a high-quality, patient-centred service.

You will oversee governance, information security, and staffing, while collaborating with clinicians and external partners to meet contractual objectives and ensure continuity