Care Navigator / Receptionist

NHS Jobs; Preston; On-site; GBP 21,000 - 25,000; Full time

Job summary

Lancashire Teaching Hospital NHS Foundation Trust is seeking a Care Navigator/Receptionist who will be the first point of contact for patients and visitors. You will provide a professional, friendly, and efficient reception and administrative service, directing patients to the right clinician or service while upholding confidentiality.

You will handle phone calls, appointments, patient enquiries, and access to NHS digital resources, supporting home visits requests and signposting to appropriate

Responsibilities

• Greet patients and visitors in a courteous and professional manner.
• Answer incoming telephone calls promptly and effectively.
• Manage patient enquiries, both face-to-face and over the telephone.
• Book, amend, and cancel appointments in line with practice protocols.
• Support patients in accessing online services and NHS digital resources.
• Deal with requests for home visits and ensure appropriate action is taken.
• Signpost patients to the most appropriate clinician, healthcare professional, or external service based on their needs.
• Explain available services and appointment options to patients.
• Assist patients in accessing self-care information and community services where appropriate.
• Ensure urgent clinical concerns are escalated in accordance with practice procedures.
• Register new patients and update patient demographics.
• Process repeat prescription requests following practice procedures.
• Scan and file clinical correspondence accurately.
• Manage incoming and outgoing post.
• Action tasks and workflow requests as directed.
• Maintain accurate patient records using the clinical system.
• manage and sort accurx triage requests.
• Work collaboratively with GPs, nurses, administrative staff, and external healthcare professionals.
• Maintain confidentiality and comply with GDPR and NHS information governance requirements.
• Contribute to a positive and supportive team environment.
• Attend team meetings and training sessions as required.

Job description

The Care Navigator/Receptionist is often the first point of contact for patients and visitors to the practice. The post holder will provide a professional, friendly, and efficient reception and administrative service, ensuring patients are directed to the most appropriate clinician or service and receive excellent customer care at all times. The role requires excellent communication skills, empathy, discretion, and the ability to work effectively in a busy environment while maintaining confidentiality and professionalism.

Key Responsibilities

Reception Duties

• Greet patients and visitors in a courteous and professional manner.
• Answer incoming telephone calls promptly and effectively.
• Manage patient enquiries, both face-to-face and over the telephone.
• Book, amend, and cancel appointments in line with practice protocols.
• Support patients in accessing online services and NHS digital resources.
• Deal with requests for home visits and ensure appropriate action is taken.

Care Navigation

• Signpost patients to the most appropriate clinician, healthcare professional, or external service based on their needs.
• Explain available services and appointment options to patients.
• Assist patients in accessing self-care information and community services where appropriate.
• Ensure urgent clinical concerns are escalated in accordance with practice procedures.

Administrative Duties

• Register new patients and update patient demographics.
• Process repeat prescription requests following practice procedures.
• Scan and file clinical correspondence accurately.
• Manage incoming and outgoing post.
• Action tasks and workflow requests as directed.
• Maintain accurate patient records using the clinical system.
• manage and sort accurx triage requests.

Communication and Teamwork

• Work collaboratively with GPs, nurses, administrative staff, and external healthcare professionals.
• Maintain confidentiality and comply with GDPR and NHS information governance requirements.
• Contribute to a positive and supportive team environment.
• Attend team meetings and training sessions as required.

Lancashire Teaching Hospital NHS Foundation Trust

Lancashire Teaching Hospital NHS Foundation Trust