Practice Admin Team Lead: People & Process Champion

NHS Jobs; Manchester; On-site; GBP 32,000 - 42,000; Full time

Job summary

Salford Primary Care Together is seeking a proactive HR/Administration lead to oversee the practice's administrative staff and support the Practice Manager. You will ensure inductions, ongoing supervision, and adherence to policies while coordinating rotas and maintaining accurate records across all sites.

You will coach and develop the admin team, manage patient interactions and complaints, and support clinical teams with efficient administrative operations.

Responsibilities

• Line-manage administrational staff in line with Deputy Practice Manager/Practice Manager.
• Ensure all admin staff have regular supervisions and annual appraisals.
• Provide coaching, support and feedback to staff per policies.
• Ensure new starters complete induction training and starter packs kept up to date.
• Maintain accurate records for appointments, messages, visits, post, patient registration, prescriptions, filing.
• Support clinical teams and ensure smooth site operation with admin support.
• Coordinate admin rotas and leave requests to keep all sites running smoothly.
• Provide day-to-day leadership and cover for reception when needed.
• Communicate effectively with patients, staff and external agencies.
• Be the first point of contact for patient complaints and ensure timely resolution.
• Involve patients in service improvement via quarterly PPG and feedback methods.
• Maintain management team communications and attend meetings.
• Coach, train and develop admin/reception staff; conduct supervisions and development plans.
• Set SMART objectives for team members and manage absence processes.
• Promote learning and continuous improvement across the practice.
• Ensure staff safety, infection control and health & safety policies are followed.
• Manage information systems and ensure staff are trained on software/hardware used.
• Produce and monitor site data to meet KPIs and keep management updated.
• Represent SPCT positively and work with the management team on new services.

Job description

Salford Primary Care Together is seeking a proactive HR/Administration lead to oversee the practice's administrative staff and support the Practice Manager. You will ensure inductions, ongoing supervision, and adherence to policies while coordinating rotas and maintaining accurate records across all sites.

You will coach and develop the admin team, manage patient interactions and complaints, and support clinical teams with efficient administrative operations.