Practice Operations Lead – NHS Primary Care

NHS; West Midlands; On-site; GBP 35,000 - 45,000; Full time

Job summary

A medical practice in Worcester seeks an enthusiastic Deputy Manager to join their team. The ideal candidate will have experience within the NHS and a passion for delivering excellent patient care. Responsibilities include supporting daily operations, managing staff, and ensuring regulatory compliance. Candidates should possess strong business operational skills and a commitment to excellent patient service. This is a permanent position offering full-time, part-time, or job share options.

Qualifications

• Experience working in Primary Care.
• Practical experience of general business management.
• Practical experience of managing and motivating people.

Responsibilities

• Support the efficient administration and workflow.
• Oversee appointment systems and patient access.
• Contribute to business continuity planning.
• Assist with staff recruitment and onboarding.
• Support compliance with regulatory and operational standards.

Skills

Experience using IT systems EMIS, DOCMAN, Accrx

Strong analytical and problem-solving abilities

Excellent interpersonal and communication skills

Confident IT user with strong digital skills

Effective time management

Skilled in negotiation

Strong planning and organizational skills

Proactive team player

Self-motivated

Able to maintain confidentiality

Education

Good standard of education with literacy and numeracy

Job description

A medical practice in Worcester seeks an enthusiastic Deputy Manager to join their team. The ideal candidate will have experience within the NHS and a passion for delivering excellent patient care. Responsibilities include supporting daily operations, managing staff, and ensuring regulatory compliance. Candidates should possess strong business operational skills and a commitment to excellent patient service. This is a permanent position offering full-time, part-time, or job share options.