Practice Manager's Assistant

The Methodist Church in Britain; Great Hatfield; On-site; GBP 18,000 - 26,000; Part time

Job summary

Wrafton House Surgery is seeking a part-time Practice Manager's Assistant to support the Practice Manager and admin team. The role combines frontline contact with oversight of admin systems, patient services and reporting, including HR and health and safety tasks.

The ideal candidate will have GP practice admin experience, strong ICT and EMISWeb skills, and clear English communication. NHS context experience is advantageous.

Qualifications

• GP surgery administrative experience is required.
• Proficiency in ICT and EMISWeb preferred.

Responsibilities

• Act as first point of contact for people inside and outside the organisation.
• Oversee administrative systems, procedures and patient services.
• Support the Practice Manager with projects, systems and day-to-day operations, including QOF, ECF and IIF reporting.
• Coordinate the practice diary and internal and external meetings, preparing agendas and minutes for clinical meetings and PPG.
• Monitor the Friends and Family Test and other patient feedback, and set and monitor performance targets with the Practice Manager.
• Maintain the practice website and draft the quarterly practice newsletter.
• Provide IT support to the practice team, ensuring IG compliance.
• Support CQC preparations and help review and update practice policies and procedures.
• Provide administrative support for compliance registers and clinical staff, and cover the administration team during staff shortages.
• Assist with HR documentation, rotas, recruitment, staff training and the practice induction programme.
• Support the Practice Manager with health and safety compliance and building maintenance.
• Add clinical and non-clinical leave on team net, and complete mandatory training, appraisal and practice meetings.

Skills

Clear English communication

ICT proficiency

Education

GCSE English and Maths

Tools

EMISWeb

Job description

Wrafton House Surgery, a training practice, is recruiting a part-time Practice Manager's Assistant to work with the Practice Manager and administration team, on compressed hours. The post combines front-line contact with oversight of administrative systems, patient services, performance reporting and practice communications. It also brings HR documentation, rota and recruitment support, and health and safety compliance, so fit depends on GP practice administration experience and proficiency in EMISWeb.

What the job involves

• Act as first point of contact for people inside and outside the organisation
• Oversee administrative systems, procedures and patient services
• Support the Practice Manager with projects, systems and day-to-day operations, including QOF, ECF and IIF reporting
• Coordinate the practice diary and internal and external meetings, preparing agendas and minutes for clinical meetings and PPG
• Monitor the Friends and Family Test and other patient feedback, and set and monitor performance targets with the Practice Manager
• Maintain the practice website and draft the quarterly practice newsletter
• Provide IT support to the practice team, ensuring IG compliance
• Support CQC preparations and help review and update practice policies and procedures
• Provide administrative support for compliance registers and clinical staff, and cover the administration team during staff shortages
• Assist with HR documentation, rotas, recruitment, staff training and the practice induction programme
• Support the Practice Manager with health and safety compliance and building maintenance
• Add clinical and non-clinical leave on team net, and complete mandatory training, appraisal and practice meetings

What’s required

Experience

• GP surgery administrative experience

Skills & knowledge

• Proficiency in ICT
• Proficiency in EMISWeb
• Ability to speak and communicate clearly and proficiently in English

Nice to have

• Knowledge of NHS management and primary care structure
• Experience supervising staff
• HR management experience
• Previous experience in a healthcare or GP practice setting
• GCSE grade C or above in English and Maths