Administration Manager

The Methodist Church in Britain; Hurstpierpoint; On-site; GBP 36,000 - 48,000; Full time

Job summary

Mid Sussex Health Care is seeking an Administration Manager to lead the non-clinical team across three GP sites. You will oversee reception, general offices, rotas, holidays, appraisals and ensure CQC compliant systems, supporting the Practice Business Partner.

The role requires proven leadership, experience in performance management, and a management qualification. Flexibility beyond core hours and strong communication with staff and patients are essential.

Qualifications

• Good standard of education with excellent literacy and numeracy.
• Leadership or management qualification is essential.
• Experience in performance management and staff development.

Responsibilities

• Leading the non-clinical team and supporting the Practice Business Partner.
• Overseeing reception and general offices across three GP sites.
• Organising rotas, holidays, and staff training records.
• Ensuring systems are compliant with CQC standards.
• Leading complaint investigations and supporting responses.

Skills

Leadership

Staff development

IT literacy

Communication

Time management

Education

Leadership/management qualification

A-level or equivalent

Tools

SystmOne

Job description

Administration Manager at Mid Sussex Health Care, a GP practice with three sites, leading the non-clinical team and supporting the Practice Business Partner with day-to-day operations. The core of the work is staffing reception and general offices, organising rotas and holidays, running appraisals and development, and keeping systems compliant with CQC standards. It also covers Hub session cover, flu clinics and gynae and minor surgery clinics across the sites, with flexibility beyond core office hours. Performance management experience and a leadership or management qualification are essential.

What the job involves

• Supporting the Practice Business Partner in day-to-day operations and ensuring non-clinical staff meet their primary responsibilities
• Providing leadership and guidance so staff follow policy and procedure
• Implementing systems to ensure CQC compliance
• Staffing general offices and front reception desks across all three sites with trained, competent staff
• Organising work rotas and holiday charts for non-clinical staff across the organisation
• Implementing and embedding staff appraisal and a development plan for non-clinical staff, with a training record
• Overseeing administrative systems and reporting concerns about systems or staff competence to the Practice Business Partner
• Leading complaint investigations involving the team and supporting the Complaints Manager with responses
• Overseeing disciplinary and grievance resolution, staff welfare, and authorising annual leave and sickness
• Ensuring all staff receive regular training in patient communication and customer service
• Managing reception staffing for Hub sessions
• Running gynae and minor surgery clinics, liaising with the Operations Manager on capacity planning, and supporting yearly flu clinics

What’s required

Qualifications

• Good standard of education with excellent literacy and numeracy
• Educated to A-level or equivalent or higher, with relevant experience
• Leadership and/or management qualification

Experience

• Experience of working with the general public
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects

Skills & knowledge

• Excellent written, oral and presenting communication skills
• Strong generic IT skills
• Excellent leadership skills, including motivating and training staff
• Strategic thinking and negotiation
• Prioritising, delegating and working to tight deadlines

Checks & eligibility

• Disclosure Barring Service (DBS) check
• Full UK driving licence

Other

• Flexibility to work outside core office hours
• Maintaining confidentiality at all times
• Sensitive and empathetic in distressing situations

Nice to have

• AMSPAR qualification
• Ability to recognise opportunities to enhance service delivery
• SystmOne user skills
• Experience of working in a healthcare setting
• Experience of managing multidisciplinary teams
• NHS or primary care general practice experience
• Relevant health and safety experience