Assistant Practice Manager

The Methodist Church in Britain; Birmingham; On-site; GBP 28,000 - 40,000; Full time

Job summary

Dove Medical Practice in Birmingham is recruiting an Assistant Practice Manager to support the Practice Manager on the management team. The role covers day-to-day operations, staff rosters, HR administration and CQC compliance, with responsibility for contractual reporting and service improvement when the Practice Manager is absent.

The successful candidate will work independently under pressure, bringing NHS primary care experience or a background in supervisory administration.

Qualifications

• Supervisory or senior administrative or management experience.
• Experience coordinating staff rotas and workloads.
• Knowledge of HR processes, including sickness absence and recruitment.
• Strong IT skills and confidence with administrative systems.
• Experience in a busy customer-facing environment.

Responsibilities

• Assist the Practice Manager with day-to-day operational management.
• Coordinate clinical staff rotas and locum arrangements.
• Manage HR administration, recruitment and inductions.
• Support CQC compliance and data quality reporting.
• Assist with patient access, appointments and service improvements.
• Provide cover for Practice Manager during absences.

Skills

Supervisory experience

HR administration

Staff rostering

IT systems

Customer-facing

Tools

EMIS Web

Job description

Dove Medical Practice, a GP surgery serving around 9,500 patients, is recruiting an Assistant Practice Manager to support the Practice Manager on its management team. The post covers day-to-day operations, clinical and staff rotas, HR administration, CQC compliance and contractual reporting, with cover for the Practice Manager during absences. It suits someone with supervisory or senior administrative experience who works independently under pressure, and prior NHS primary care experience is desirable rather than required.

What the job involves

• Support the Practice Manager in overseeing the operational, administrative and organisational functions of the surgery
• Support the day-to-day running of the practice, including patient access and appointment availability
• Coordinate GP, ANP, paramedic and other clinical staffing rotas, including locum arrangements
• Support staff rotas, annual leave and sickness absence within delegated areas
• Assist with recruitment, induction, training and HR administration
• Support CQC compliance, practice policies, health and safety and information governance
• Oversee administrative processes, including workflow, referrals, prescribing administration and clinical correspondence
• Support QOF performance, enhanced services, contractual reporting and data quality
• Assist with complaints, significant events and service improvement
• Support EMIS Web, IT systems and digital transformation
• Provide operational management cover during the Practice Manager's absence, within delegated responsibilities
• Identify opportunities to improve efficiency, patient access and practice income

Experience

• Experience in a supervisory, team leader, senior administrative or management role
• Experience coordinating staff rotas, workloads and competing operational priorities
• Understanding of HR processes, including sickness absence, recruitment and staff development
• Strong IT skills and confidence using administrative systems
• Experience working in a busy, customer-facing or service-driven environment

Skills & knowledge

• Excellent organisational and time-management skills
• Ability to work independently and use initiative
• Strong interpersonal and communication skills
• Ability to manage challenging situations professionally
• Ability to prioritise and work effectively under pressure
• Excellent attention to detail

Other

• Proactive approach to problem-solving and service improvement
• Ability to maintain confidentiality and exercise sound judgement

Nice to have

• Previous experience working within NHS primary care, particularly general practice
• Previous experience as an Assistant Practice Manager, Operations Manager or GP Practice Manager
• Experience using EMIS Web
• Knowledge of CQC requirements, NHS primary care contracts, QOF, enhanced services and NHS reporting
• Experience of clinical rotas, workforce planning and appointment systems
• Experience of complaints handling and significant event processes
• Relevant management qualification or training
• Knowledge of NHS information governance and data protection requirements