General Practice Assistant

The Methodist Church in Britain; London Borough of Islington; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Training provided for all areas

Annual appraisal

Ongoing professional development

Job summary

Islington Central Medical Centre in London is seeking a General Practice Assistant to support GPs by taking on administrative and basic clinical tasks. You will handle reception duties, book appointments, respond to patient queries and arrange referrals, tests and follow-ups.

The role requires Care Certificate completion and GCSE English and Maths, with experience in healthcare and EMIS knowledge desirable.

Qualifications

• GCSE English and Maths at grade 1–C or equivalent.
• Care Certificate completed or in progress.

Responsibilities

• Support GPs by taking on administrative and basic clinical tasks.
• Handle reception duties: book appointments, answer calls, respond to patient queries.
• Arrange appointments, referrals, tests and follow-ups.
• Assist senior GPs with admin tasks and health forms.
• Support management with rotas, complaints and claims.
• Liaise with outside agencies on behalf of the GP.
• Monitor and respond to practice emails.
• Assist with meeting QOF targets.
• Support management of long-term conditions.
• Chase letters and results.
• Maintain patient confidentiality.
• Work under supervision from GPs and senior staff.

Skills

Word

Excel

IT skills

Organisational skills

Education

GCSE English & Maths

Care Certificate

Tools

EMIS

Docman

ERS

Job description

This General Practice Assistant post sits within the admin and reception team at Islington Central Medical Centre, a large teaching and training practice. The role takes on administrative and basic clinical work to free up GPs' time, including booking appointments, handling patient queries and chasing results. It stands out for the practice's size, with almost 25,000 patients and a purpose-built surgery, and for its use of EMIS and Docman. Care Certificate completion and GCSE English and Maths are required.

What the job involves

• Support GPs by taking on administrative and basic clinical tasks, reducing their administrative burden
• Carry out reception duties, including booking appointments, answering calls and handling patient queries, to improve the appointment process
• Arrange appointments, referrals, tests and follow-ups
• Assist senior GPs with administrative work, including processing health forms, handling complaints under supervision and cancer safety netting
• Support the management team with rotas, complaints and claims
• Liaise with outside agencies on behalf of the GP
• Monitor and respond to practice emails
• Assist with meeting QOF targets
• Support the management of long-term conditions
• Chase letters and results
• Maintain patient confidentiality
• Work under direct supervision, taking instructions from GPs and senior admin and management staff

Qualifications

• GCSE grade 1-C in English and Maths, or equivalent
• Completed the Care Certificate

Experience

• Experience working with the general public
• Experience in administrative roles
• Experience working in a healthcare setting
• Previous knowledge of EMIS

Skills & knowledge

• Good knowledge of Word and Excel
• Strong IT and administrative skills
• Excellent organisational skills

Nice to have

• Previous experience with EMIS, Docman and ERS
• Working knowledge of Docman and ERS
• Experience working in a GP surgery
• Experience of working in primary care
• Experience in undertaking reception duties

What’s offered

• Training provided for all areas of the role
• Annual appraisal identifying learning and development needs
• Ongoing professional development