Deputy Practice Manager

The Methodist Church in Britain; Wolverhampton; On-site; GBP 32,000 - 40,000; Full time

Job summary

Whitmore Reans Health Centre in Wolverhampton is seeking a deputy practice manager to support the practice manager in running the surgery day to day.

The role covers HR, compliance, IT, estates and service development, and suits someone who enjoys working across several areas of practice management.

You will work with three GP partners and a broader clinical team to maintain smooth operations and high standards of patient care.

Qualifications

• GCSEs in English and Maths.
• A level qualifications.
• Experience as a member of a management team.
• Proficiency in Microsoft Word and Excel.

Responsibilities

• Support the practice manager with day-to-day management and operation of the practice.
• Support HR processes, including recruitment, inductions, appraisals, absence management, probation reviews, staff records and leavers.
• Support CQC compliance, QOF oversight, Enhanced Services, data quality and contractual requirements.
• Coordinate staff training and compliance records, and monitor outstanding requirements.
• Attend practice, partners', nurse and clinical meetings, and represent the practice at external meetings.

Skills

Management experience

Microsoft Office

Education

GCSEs including English and Maths

A levels

Tools

EMIS

Job description

Whitmore Reans Health Centre is recruiting a deputy practice manager to support the practice manager in running the surgery day to day. The work spans HR, compliance, IT, estates and service development, and suits someone who wants to work across several areas of practice management. The practice has three GP partners, a wider clinical team and more than 18,000 patients. Fit depends on management team experience and GCSEs in English and maths alongside A levels.

What the job involves

• Support the practice manager with the day-to-day management and operation of the practice
• Support HR processes, including recruitment, inductions, appraisals, absence management, probation reviews, staff records and leavers
• Support CQC compliance, QOF oversight, Enhanced Services, data quality and contractual requirements
• Coordinate staff training and compliance records, and monitor outstanding requirements
• Support the management of patient complaints, including lower-level complaints, and Patient Participation Group activity
• Coordinate estates and maintenance, IT and telephone system queries, and Smartcard administration
• Support the planning and delivery of practice programmes, including the annual flu programme and TARGET activity
• Prepare and submit practice claims and reimbursements, including CQRS, GP Reimbursement Scheme, minor surgery, CQC, water and clinical waste
• Complete and submit annual returns, including the complaints return, Data Quality Toolkit and workforce tool
• Attend practice, partners', nurse and clinical meetings, and represent the practice at relevant external and PCN meetings
• Ensure operational, administrative and contractual tasks are completed accurately and on time

Qualifications

• GCSEs, including English and Mathematics
• A level qualifications

Experience

• Experience working as a member of a management team

Skills & knowledge

• Proficiency in Microsoft applications, including Word and Excel

Nice to have

• Experience working in primary care
• Experience coaching staff
• Experience using EMIS
• A management qualification