Management Assistant-GP Surgery

The Methodist Church in Britain; Ilford; On-site; GBP 26,000 - 36,000; Full time

Job summary

Cranbrook Surgery is seeking a Management Assistant to support the Practice Manager at a busy NHS GP practice. The role covers administration, staff rotas, recruitment, CQC and policy compliance, audits and confidential record handling.

Applicants should have GP surgery or NHS primary care experience, with knowledge of practice administration and EMIS, plus strong IT skills and attention to detail.

Qualifications

• GCSEs or equivalent in English and Mathematics.
• Experience in a GP surgery or NHS primary care setting.
• Good understanding of GP practice administration and day-to-day operations.
• Experience providing administrative support to a manager or senior staff member.
• Experience maintaining accurate records, handling confidential information and managing competing priorities.
• Experience communicating professionally with colleagues, healthcare professionals and external organisations.

Responsibilities

• Provide administrative and organisational support to the Practice Manager.
• Assist with staff recruitment, induction, training records, rotas and HR administration.
• Support compliance with CQC requirements, NHS policies, practice procedures and governance standards.
• Maintain and update practice policies, procedures, staff records and other documentation.
• Assist with audits, data collection, reports and monitoring practice performance.
• Support health and safety, risk assessments, infection prevention and control, and other compliance activities.
• Liaise with practice staff, PCN teams, NHS organisations and external service providers.
• Assist with practice meetings, prepare agendas and take minutes when required.
• Handle confidential information appropriately, maintaining patient and staff confidentiality.
• Undertake other reasonable management and administrative duties as delegated by the Practice Manager.

Skills

Excellent organisational skills

Strong written and verbal comms

Prioritise workloads

Multidisciplinary team working

Confidentiality GDPR information gov

Basic IT skills (Word Excel email)

Education

GCSEs English & Maths

Job description

A Management Assistant role supporting the Practice Manager at Cranbrook Surgery, a busy NHS GP practice. The work covers administration, staff rotas and recruitment, CQC and policy compliance, audits and reports, and confidential record handling. Applicants need prior experience in a GP surgery or NHS primary care setting, with working knowledge of practice administration and EMIS. Good IT skills and attention to detail are also sought.

What the job involves

• Provide administrative and organisational support to the Practice Manager
• Assist with staff recruitment, induction, training records, rotas and HR administration
• Support compliance with CQC requirements, NHS policies, practice procedures and governance standards
• Maintain and update practice policies, procedures, staff records and other documentation
• Assist with audits, data collection, reports and monitoring practice performance
• Support health and safety, risk assessments, infection prevention and control, and other compliance activities
• Liaise with practice staff, PCN teams, NHS organisations and external service providers
• Assist with practice meetings, prepare agendas and take minutes when required
• Handle confidential information appropriately, maintaining patient and staff confidentiality
• Undertake other reasonable management and administrative duties as delegated by the Practice Manager

Qualifications

• GCSEs or equivalent in English and Mathematics

Experience

• Previous experience in a GP surgery or NHS primary care setting
• Good understanding of GP practice administration and day-to-day operations
• Experience providing administrative support to a manager or senior staff member
• Experience maintaining accurate records, handling confidential information and managing competing priorities
• Experience communicating professionally with colleagues, healthcare professionals and external organisations

Skills & knowledge

• Excellent organisational skills and attention to detail
• Strong written and verbal communication
• Ability to prioritise workloads, meet deadlines and work independently
• Effective working within a multidisciplinary team
• Understanding of confidentiality, GDPR and information governance
• Basic IT proficiency in Word, Excel, email and electronic records

Other

• Professional, reliable and proactive approach
• Willingness to learn, adapt to changing priorities and support the Practice Manager
• Commitment to a patient-focused service

Nice to have

• Relevant qualification in business administration, management, HR or healthcare administration
• Training or qualifications in NHS primary care administration, CQC compliance or information governance
• Experience supporting a Practice Manager with HR administration, recruitment, induction and training records
• Experience preparing reports, meeting minutes and practice documentation
• Knowledge of NHS primary care policies, procedures and compliance requirements
• Ability to identify administrative problems and suggest practical improvements
• Flexible approach to the changing needs of a busy GP surgery

What’s offered

• Opportunity to gain NHS primary care management experience and develop administrative skills