Practice Administrator

The Methodist Church in Britain; Royal Borough of Greenwich; Presencial; GBP 24.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training and support

Flexible hours

Friendly environment

Descripción de la vacante

The Wapping Group Practice is seeking an organised administrator to manage QOF, LES and patient recall systems, including EMIS coding and immunisation recalls. Hours are flexible between 25 and 37.5 per week, with training provided for parts of the role you have not done before.

You will monitor performance against targets, coordinate recalls from start to finish, and work with clinicians to ensure accurate coding and timely follow-ups. Strong IT and organisational skills are essential.

Formación

• GCSEs in English and Mathematics at grade 4/C or above, or equivalent.
• Experience in an office, administrative or customer service environment.
• Excellent IT and computer skills; strong organisation and time management.
• Prioritising workload to meet deadlines; good communication and teamwork.

Responsabilidades

• Manage the practice's QOF, LES and patient recall systems, ensuring patients are contacted, booked and followed up.
• Monitor performance against clinical and contractual targets and identify gaps before deadlines.
• Run recall from start to finish, generating lists and monitoring progress.
• Review and adjust EMIS appointment sessions and plan capacity with clinicians against recall demand.
• Ensure QOF and LES activity is accurately coded; resolve missing or incorrect codes with clinicians.
• Carry out data quality checks and maintain EMIS searches, reports and dashboards.
• Oversee childhood immunisation recalls and targets to improve uptake.
• Manage cervical screening recalls, including CSMS referrals and coding of colposcopy correspondence.
• Coordinate and train PCN recall staff, setting priorities and giving feedback on efficiency.

Conocimientos

IT skills

Organisation

Time management

Attention to detail

Communication

Teamwork

Educación

GCSEs English & Maths

NVQ Level 2/3 in Business or Healthcare Admin

Degree-level qualification in a related subject

Herramientas

EMIS Web

Descripción del empleo

Fixed-term maternity cover of at least 13 months at The Wapping Group Practice, a GP surgery that also trains nurses, registrars and medical students. The post centres on running the practice's QOF, LES and patient recall systems, including EMIS coding, appointment slots and childhood immunisation and cervical screening recalls. Hours flex between 25 and 37.5 a week, and training is given for parts of the job the appointee has not done before. Candidates need strong IT and organisation skills rather than experience of every aspect.

What the job involves

• Manage the practice's QOF, LES and patient recall systems, ensuring patients are contacted, booked and followed up
• Monitor performance against clinical and contractual targets and identify gaps before deadlines
• Run recall from start to finish, generating lists, allocating them to PCN recall staff and monitoring progress
• Send validation letters to patients who do not respond to repeated recall attempts, per practice protocol
• Review and adjust EMIS appointment sessions and plan capacity with clinicians against recall demand
• Ensure QOF and LES activity is accurately coded, and resolve missing or incorrect codes with clinicians
• Carry out data quality checks and maintain EMIS searches, reports and performance dashboards
• Oversee childhood immunisation recalls and targets, working with clinicians to improve uptake
• Manage cervical screening recalls, including CSMS referrals and coding of colposcopy correspondence
• Coordinate and train PCN recall staff, setting priorities and giving feedback on efficiency
• Report outstanding targets, risks and support needs to the Practice Manager
• Keep staff updated on QOF, LES and coding changes and implement process improvements

What’s required

Qualifications

• GCSEs in English and Mathematics at grade 4/C or above, or equivalent

Experience

• Experience in an office, administrative or customer service environment

Skills & knowledge

• Excellent IT and computer skills
• Strong organisation and time management
• Good attention to detail and accuracy
• Prioritising workload to meet deadlines
• Good communication and teamwork

Nice to have

• NVQ Level 2 or 3 in Business Administration, Healthcare Administration or a related subject
• Degree-level qualification or equivalent in a relevant subject
• Previous experience in NHS primary care or a GP practice
• Experience using EMIS Web or other clinical systems
• Advanced EMIS Web skills, including searches, reports and patient recall lists

What’s offered

• Training and support provided, including for those new to parts of the role
• Opportunity to take ownership of work and develop skills
• Friendly and supportive working environment
• Flexible hours between 25 and 37.5 per week