Practice Manager

NHS; United Kingdom; Remote; GBP 52,000 - 57,000; Full time

Job summary

A leading health service provider is seeking a candidate for a leadership role in mental health and social care. You will manage services, develop staff, and ensure compliance with statutory requirements in a supportive environment. Ideal candidates will have AMHP qualifications, strong leadership skills, and the ability to manage change effectively. This role offers a hybrid working model, making this an excellent opportunity for a work-life balance.

Qualifications

• Demonstrates effective verbal and written communication.
• Has leadership experience in health or social care.
• Ability to manage change and work collaboratively.

Responsibilities

• Manage staffing and develop a high-quality service.
• Implement statutory requirements and County Council policies.
• Lead continuous service improvement initiatives.

Skills

Effective verbal and written communication skills

Negotiation and influencing skills

Leadership and motivation

Budget management

Understanding of health and social care legislation

Education

Approved Mental Health Professional (AMHP) qualification

Relevant professional and/or management qualification

Job description

Job Summary

Create the difference! Make the change! Bring your expertise to mental health and social care.

At East Sussex County Council, we have a deep commitment to empowering vulnerable adults. Our aim is to maximise their independence and help them play a full part in the decisions that affect them. Joining our Older Peoples Mental Health Team is a chance to change your world and theirs. You will be supported by a team that cares for you just as much as it cares for our community.

Backed by clear policies and procedures, an experienced team, and a robust support structure, you can really be effective in this key leadership role. You will take on a variety of responsibilities: making sure our services are managed effectively, developing our offering, monitoring the quality of our work, and helping us meet our statutory obligations. With high demand for our services, we must be adaptable and creative, and you will lead the way.

You will also be responsible for hiring new staff and building a team that can achieve consistent high levels of service. While you are developing your team, we will help you to progress your own professional development through excellent training, mentoring and support from committed senior leaders.

Main duties of the job

We are looking for candidates who:

• Holds approved Mental Health Professional (AMHP) qualified or able to demonstrate a willingness to undertake the training
• Has Leadership skills and motivation
• Can manage change
• Can work collectively with colleagues, both internal and external

About Us

Hybrid working arrangements are applicable to the role, this includes elements of office-based working, client visits and working from home. You will need to demonstrate you can meet the travel requirements of the role in your application.

To apply click on the supporting link 'Apply for this vacancy via ESCC website' and upload your CV and a Supporting Statement. We will be using your Supporting Statement to shortlist so please be sure to address how you meet all the criteria in the person specification, drawing on any relevant work/life experience, education, or personal interests.

Interviews will be held via Microsoft Teams, weeks commencing 8 or 15 December, you can request an in-person interview if this is your preferred preference. If you are unavailable to attend the allocated interview date/time, let us know and we may be able to schedule an alternative date/time for you.

For a great work life balance, choose East Sussex!

Job Details

Date posted: 19 November 2025

Pay scheme: Other

Salary: £52,243 to £56,737 a year

Contract: Permanent

Working pattern: Full-time, Home or remote working

Reference number: F0026-25-0024

Job locations: East Sussex County Council, 52 St. Leonards Road, Eastbourne, East Sussex, BN21 3UU

Responsibilities

1. Ensure decision making in services to adults is in accordance with statutory requirements, County Council policies, procedures, and quality standards.
2. Ensure local inter‑agency partnerships facilitate the implementation of person‑centred support plans and care related decisions.
3. Ensure that social care pathway is fully implemented throughout the service and that customer care systems are in place and monitored.
4. Undertake continuous service improvement, utilising Best Value principles and ensuring that the Investors in People standards are maintained and developed throughout the service managed.
5. Recruit, induct and manage appropriately qualified staff to provide effective and efficient services, identifying development needs and performance issues and acting accordingly.
6. Achieve personal Appraisal/Performance Development Scheme (PDS) targets and ensure that the PDS competency frameworks are fully implemented throughout the service managed, ensuring that annual performance targets are met.
7. Undertake the role of QCF/NVQ Assessor or Internal verifier as required to ensure that targets for QCF/NVQ qualifications are achieved.
8. Allocate resources within the designated service area as specified within the scheme of delegation and to monitor expenditure to ensure it is in accordance with the allocated budget for the service area.
9. Take overall responsibility for the Health and Safety of staff and ensure the safe and efficient management of buildings within the specific service area in accordance with statutory and departmental requirements.
10. Ensure the appropriate recording of work, the effective maintenance of case records and effective management of manual and computerised information, within the requirements of departmental policy and procedures and the statutory framework.
11. Administer the Complaints procedures within Departmental guidelines including complaints investigations to establish what remedial action if any is necessary.
12. Brief the Operations Manager and senior managers, as required, on problems needing resolution and highlight service achievements.
13. Take responsibility as delegated in relation to contractual arrangements with providers of service.
14. Assist as required in implementing the Departments Emergency Plan in the event of a major incident and to provide managerial support to Departmental out‑of‑hours services which will include responding and providing a home telephone number.

Person Specification

Qualifications

Essential

• Relevant professional and/or management qualification.
• Approved Mental Health Professional (AMHP) qualified or able to demonstrate a willingness to undertake the training.

Desirable

• Identify local need and monitor the quality of local service provision
• Translate local and national policy into practice.
• Implement new service initiatives.
• Chair meetings.
• Degree and/or management qualification.

Experience

Essential

• Effective verbal and written communication skills.
• Working collectively with colleagues, both internal and external.
• Negotiation and influencing skills.
• Practical problem solving skills.
• Leadership and motivation.
• Budget management.
• Performance management.
• Understanding of health and social care legislation.
• Safeguarding Adults at Risk procedures.
• Experience of supervising Adult Social Care professionals or the potential to do so, for example development work in a health or social care setting.
• Management of change.
• A commitment to equal opportunities and anti‑discriminatory practice.
• Self‑motivated approach to work.
• Change orientated approach to work.
• The ability to work well in a team.
• Ability to make decisions when dealing with often constant and conflicting demands on time.
• Ability to meet the travelling requirements of the post.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer Details

East Sussex County Council

52 St. Leonards Road

Eastbourne

East Sussex

BN21 3UU

https://www.eastsussex.gov.uk/ (Opens in a new tab)