Practice Manager

The Methodist Church in Britain; Macclesfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

Central Medical Centre is seeking a Practice Manager to lead day-to-day operations and staff, in partnership with GP colleagues. The role includes HR, budgeting, governance, and performance oversight, with responsibilities for CQC Registered Manager and Caldicott Guardian duties, subject to registration and approvals.

Experience in primary care or regulated settings is desirable, with strong leadership and communication skills to guide teams and improve services.

Qualifications

• CQC Registered Manager registration and approval.
• Substantial experience managing staff and day-to-day operations in a busy service.
• Experience in recruitment, appraisals, absence management and performance concerns.
• Experience of improving processes and monitoring service performance.

Responsibilities

• Lead the practice's day-to-day operations and people management, working with GP partners, team leaders and clinical leads.
• Directly manage non-clinical team leaders and agreed staff groups, with one-to-one meetings and objective reviews.
• Manage recruitment from job descriptions through selection, pre-employment checks and induction.
• Oversee sickness absence, return-to-work meetings and attendance concerns.
• Oversee probation, capability, disciplinary and grievance processes within delegated authority.
• Oversee reception, care navigation, administration, secretarial functions, rotas and cover arrangements.
• Maintain an operational dashboard and drive service improvements with clear owners and deadlines.
• Coordinate complaints handling, with clinical input where required.
• Act as CQC Registered Manager for the regulated activity, subject to registration and approval.
• Act as Caldicott Guardian, advising on the confidential use and sharing of patient information.
• Manage delegated operational expenditure and staffing costs within budgets.
• Liaise with the PCN, ICB, suppliers and external advisers in collaboration with the partners.

Skills

People management

Recruitment

Budget management

Governance

Communication

Digital literacy

Confidentiality

Leadership

Education

Healthcare management qualification

Tools

SystmOne GP system

Job description

This Practice Manager post at Central Medical Centre leads the practice's day-to-day operations and its staff, working alongside the GP partners and clinical leads. The work spans people management, HR, workforce and budget oversight, service improvement and practice governance. It is a 37.5-hour role within a PCN, and includes CQC Registered Manager and Caldicott Guardian responsibilities, subject to CQC registration and approval. Primary care experience is desirable rather than required.

What the job involves

• Lead the practice's day-to-day operations and people management, working with GP partners, team leaders and clinical leads
• Directly manage non-clinical team leaders and agreed staff groups, with one-to-one meetings and objective reviews
• Manage recruitment from job descriptions through selection, pre-employment checks and induction
• Manage sickness absence, return-to-work meetings and attendance concerns
• Manage probation, capability, disciplinary and grievance processes within delegated authority
• Oversee reception, care navigation, administration, secretarial functions, rotas and cover arrangements
• Maintain an operational dashboard and drive service improvements with clear owners and deadlines
• Coordinate complaints handling, with clinical input where required
• Act as CQC Registered Manager for the regulated activity, subject to registration and approval
• Act as Caldicott Guardian, advising on the confidential use and sharing of patient information
• Manage delegated operational expenditure and staffing costs within agreed budgets
• Liaise with the PCN, ICB, suppliers and external advisers in collaboration with the partners

What’s required

Registration & licences

• CQC Registered Manager registration and approval

Experience

• Substantial experience managing staff and day-to-day operations in a busy service
• Demonstrable experience of recruitment, appraisals, absence management and performance concerns
• Experience of improving processes and monitoring service performance

Skills & knowledge

• Ability to conduct difficult conversations fairly, confidently and sensitively
• Strong organisation, prioritising competing demands and following actions through to completion
• Excellent communication and sound judgement with confidential or sensitive matters
• Ability to lead teams, delegate and establish clear accountability
• Confidence using digital systems, spreadsheets and management information
• Judgement on confidentiality and information sharing, and knowing when to seek specialist advice or elevate

Nice to have

• Experience in general practice, primary care or another regulated healthcare setting
• Familiarity with NHS primary care operations and CQC requirements
• Experience using SystmOne or another GP clinical system
• Relevant management, HR or leadership qualification
• Experience of workforce planning, budget management and organisational change