Practice Manager

The Golborne Medical Centre – Dr Ramasamy Practice; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A general practice in West London is seeking a full-time Practice Manager to oversee operations, manage teams, and ensure compliance with healthcare standards. The ideal candidate will have extensive experience in management, strong leadership skills, and a background in healthcare. This role is pivotal in delivering services under NHS contracts, and requires excellent communication and strategic planning abilities.

Qualifications

• Experience managing teams in a healthcare setting required.
• Excellent leadership and communication skills are essential.
• Proficient in IT and able to work under pressure.

Responsibilities

• Oversee daily operations ensuring staff meet responsibilities.
• Manage clinical and administrative staff effectively.
• Ensure compliance with quality and legislative standards.

Skills

Management experience

Performance management

Excellent communication skills

Strong IT skills

Leadership

Problem solving

Relationship building

Education

A level standard or equivalent

Qualification in Healthcare Management

Qualification in HR management

Tools

System 1 / TPP

Job description

Overview

Golborne Medical Centre is aiming to recruit a full-time Practice Manager who has extensive experience of human resources and managing teams. The closing date is 24 September 2025.

The Practice Manager will be responsible for overseeing the success of the practice through knowledge of its finances, operations, its people and its governance. The post holder will be responsible for developing the strategy with the partners and for agreeing annual plans and related action plans for people, finance and partnership working. This role is pivotal in delivering all the services required by us under our contract with NHS England and NWL ICB. The Practice Manager will provide strategic leadership to the overall management team and is responsible for ensuring managerial cohesion in line with the strategy and business plan and for providing guidance to the partners and managers in ensuring all elements of the business meet their aims in relation to quality, statutory obligations, financial stability and excellent patient service. The post holder will report directly to the Partners. The post holder will also provide day-to-day support to the Partners regarding the management of quality, risk, incidents and complaints, and line manage the salaried GPs, Allied Healthcare Professionals (e.g. Nurses, Healthcare Assistants, Pharmacists, Physician Associates, GP Assistants), reception and administration teams.

Main duties of the job

• Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
• Line management of all clinical and administrative staff
• Managing contracts for services to be delivered by ICB, PCN and Borough
• Coordinating the review and updating of practice policies and procedures
• Coordinating and leading the compilation of practice reports and practice development plan
• Managing the financial elements of the practice, including budgets, in conjunction with the partners and practice book-keeper. Ensure all financial claims are submitted in a timely fashion
• Working with the team to achieve all QOF targets, all local commission services targets and enhanced service targets
• Attendance on behalf of the practice at external meetings with ICB, Federation, Borough and PCN
• Managing complaints effectively and in line with practice complaint policy
• Ensuring compliance with employment legislation and dealing with disciplinary issues
• Oversee the management of the premises, including health and safety aspects such as risk assessments and training with support of a premises manager
• Ensuring compliance with IT security and Information Governance
• Ensuring all staff have the appropriate level of training to enable them to carry out their roles and responsibilities
• Ensure staff files are in line with the requirements of the CQC

About us

We are a GP practice in West London. We look after patients and have 4 partners. The practice is currently situated in a purpose built premises and will be expanding its premises. We are committed to providing comprehensive high quality medical care through an efficient friendly practice team consisting of a wide range of healthcare professionals.

We are in the PCN which is the highest performing PCN for patient satisfaction in North West London. There are staff working in the practice, some employed directly and some employed by the PCN/Federation and working in the practice. We are also a teaching practice.

Person Specification

Experience

• Experience of managing teams
• Experience of working with the general public
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of workforce planning, forecasting and development
• Experience of chairing meetings, producing agendas and minutes
• Ability to exploit and negotiate opportunities to enhance service delivery
• Excellent communication skills (written, oral and presenting)
• Strong IT skills (generic)
• Excellent leadership skills
• Strategic thinker and negotiator
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Effective time management (planning & organising)
• Ability to network and build relationships
• Proven problem solving & analytical skills
• Ability to develop, implement and embed policy and procedure
• Ability to motivate and train staff
• Experience of managing accounting procedures including budget and cash flow forecasting
• Experience of working in a health care setting
• Experience of managing large multidisciplinary teams
• NHS / Primary Care General Practice experience
• Relevant health and safety experience
• System 1 / TPP experience

Personal Qualities

• Flexible and cooperative
• Excellent interpersonal skills
• Motivated and proactive
• Ability to use initiative and judgement
• Forward thinker with a solution focused approach
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Confident, assertive, and resilient
• Ability to drive and deliver change effectively
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
• Disclosure Barring Service (DBS) check
• Always maintains confidentiality
• Flexibility to work outside of core office hours when necessary (e.g. when CQC visit booked)

Qualifications

• A level standard or equivalent
• Good standard of education with excellent literacy and numeracy skills
• Leadership and / or Management Qualification or equivalent experience
• Qualification in Healthcare Management
• Qualification in HR management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.