Practice Manager

North Buckinghamshire Primary Care Network; Leighton Buzzard; On-site; GBP 40,000 - 60,000; Full time

Job summary

A regional primary care network in the United Kingdom is looking for an experienced Practice Manager to lead day-to-day operations and staff management in a well-established GP practice. You will oversee HR processes, manage practice finances, and ensure compliance with health standards. Ideal candidates should have a strong background in managing complex service environments, excellent communication skills, and knowledge of primary care ensuring high-quality patient services. Competitive salary and supportive work environment are offered.

Qualifications

• Proven management experience in a complex service environment like primary care.
• Strong people management skills for leading and developing teams.
• Understanding of HR processes and employment best practices.
• Confident in financial and business management with budgeting skills.
• Excellent communication skills to build effective relationships.
• Highly organised and able to work under pressure.
• Confident IT user, comfortable with EMIS and digital tools.
• Experience in a GP practice or primary care environment.
• Knowledge of GP contracts, QOF, and PCN arrangements.
• Experience with CQC and clinical governance frameworks.

Responsibilities

• Provide leadership and management for non-clinical staff.
• Oversee practice operations to maintain efficient patient services.
• Lead HR processes such as recruitment and employee relations.
• Manage practice finances including budgets and payroll.
• Ensure compliance with statutory and contractual requirements.
• Support the GP Partner in quality and income maximisation.
• Collaborate with PCN, ICB and other system partners.
• Lead on practice policies and continuous improvement.
• Oversee IT systems and support digital access for patients.

Skills

Management experience in complex service environment

People management skills

Understanding of HR processes

Financial and business management skills

Excellent communication skills

Organisational skills

IT proficiency with EMIS and MS Office

Experience in GP practice or primary care

Knowledge of GP contracts and QOF

Experience with CQC frameworks

Education

Management/leadership qualification (AMSPAR, ILM or equivalent)

Tools

EMIS

Accurx

MS Office

Job description

North Buckinghamshire Primary Care Network – Practice Manager

The closing date is 09 January 2026

Main duties of the job

• Provide day‑to‑day leadership and line management for non‑clinical staff, fostering a positive and supportive culture.
• Oversee practice operations including reception, administration, appointments and workflow to maintain safe, efficient patient services.
• Lead on HR processes: recruitment, induction, rotas, appraisals, absence management and employee relations, supported by external HR where required.
• Manage practice finances in conjunction with the GP Partner: budgets, income and expenditure, payroll oversight, NHS and enhanced services claims and reconciliation.
• Ensure compliance with CQC, Health & Safety, data protection/IG, infection prevention and control and other statutory and contractual requirements.
• Support the GP Partner in delivering QOF, IIF and locally commissioned services, maximising quality and income while maintaining high clinical standards.
• Work collaboratively with the PCN (North Bucks PCN), ICB and wider system partners, representing the practice at relevant meetings and contributing to local initiatives.
• Lead on practice policies, business continuity plans and significant event/complaints management, ensuring learning and continuous improvement.
• Oversee IT systems (EMIS, Accurx, telephony and digital tools), ensuring effective use by staff and supporting digital access for patients.

About us

Ashcroft Surgery is a well‑established, high‑achieving GP practice with a friendly person‑centred approach and a list size of approximately 4,800 patients.

Person Specification

Experience

• Proven management experience in a complex service environment (e.g. primary care, wider NHS, social care or similar).
• Strong people management skills, with experience of leading, developing and supporting teams through change.
• Good understanding of HR processes and employment best practice.
• Confident financial and business management skills, including budgeting and performance monitoring.
• Excellent communication and interpersonal skills, with the ability to build effective relationships with staff, patients and external stakeholders.
• Highly organised, able to prioritise and work under pressure while maintaining attention to detail.
• Confident IT user, comfortable with EMIS, Accurx, MS Office and digital tools.
• Previous experience working in a GP practice or primary care environment.
• Knowledge of GP contracts, QOF, enhanced services and PCN arrangements.
• Experience of CQC and clinical governance frameworks.
• Management/leadership qualification (e.g. AMSPAR, ILM or equivalent).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name: North Buckinghamshire Primary Care Network