IT & Quality Administration Team Leader

The Methodist Church in Britain; Barnsley, West Boldon; On-site; GBP 21,000 - 30,000; Part time

Job summary

The Methodist Church in Britain seeks a part-time Team Leader to run the ITQA team for a two-site GP practice serving about 20,500 patients. You will manage IT support, clinical system admin, data quality and QoF reporting, combining supervision with operational planning.

NHS or care experience is required; familiarity with SystmOne or EMIS is advantageous. The role emphasizes staff training and governance within a busy primary care setting.

Qualifications

• GCSE grade C or above in Maths and English.
• Willingness to undertake management, IT or other training as needed.
• Experience of working in an NHS or care environment.
• Experience of working with IT systems and analysing or using data.
• Experience of using information in reports for financial claims and decision making.
• Experience of auditing information and data.
• Experience of working in or with teams.

Responsibilities

• Lead the ITQA team, managing, supporting and training members and running team meetings and appraisals.
• Ensure weekly, monthly and annual tasks are diarised and completed, and attend operations and planning meetings.
• Review ITQA workload, processes and audits, and write and update procedures.
• Monitor QoF data and collaborate with the QoF lead to meet annual targets.
• Administer practice software including SystmOne, troubleshoot faults and liaise with external IT helpdesk.
• Set up and maintain staff user accounts, smartcards and access controls, and train staff in IT use.
• Act as first point of contact with clinical and system supplier helpdesks, and oversee IT security and validation.
• Maintain the practice network, email and online patient access, and report significant IT events.
• Manage data quality, monitor registrations and demographics, and keep templates up to date.
• Run routine audits, recalls, contract searches and reports, input monthly CQRS data and manage NHS recall portals.
• Collate monthly PPAS scripts and monitor enhanced services, submitting data for payments.

Skills

IT skills

Clinical IT systems

Analytical skills

Team leadership

Planning

Communication

Information governance

SystmOne/EMIS

Education

GCSE Maths and English

Tools

SystmOne

EMIS

CQRS

Ardens

Job description

This team leader post runs the IT and quality administration team at a general practice serving about 20,500 patients across two sites. The work spans IT support, clinical system administration, data quality, and QOF and payment reporting. It is part-time at 33 hours a week and combines staff management and training with operational planning. NHS or care experience is required, and familiarity with SystmOne or EMIS is advantageous.

What the job involves

• Lead the ITQA team, managing, supporting and training members and running team meetings and appraisals
• Make sure weekly, monthly and annual tasks are diarised and done, and attend operations and planning meetings
• Review ITQA workload, processes and audits, and write and update procedures
• Monitor, search and audit for QoF, working with the QoF lead to meet annual targets
• Administer practice software including SystmOne, troubleshoot faults and report them to the external IT helpdesk
• Set up and maintain staff user accounts, smartcards and access controls, and train staff in IT use
• Act as first point of contact with clinical and other system supplier helpdesks, and oversee IT security and validation
• Maintain the practice network, email and online patient access, and report significant IT events
• Manage data quality, monitor list size, demographics and registrations, and keep templates up to date
• Run routine audits, recalls, contract searches and reports, input monthly CQRS data and manage the NHS smear recall portal
• Collate monthly PPAS scripts and monitor enhanced services, submitting data so payments are claimed
• Keep medical records secure under information governance rules, investigate suspected IT security breaches and keep safeguarding training current

Qualifications

• GCSE grade C or above in Maths and English, or equivalent
• Willingness to undertake management, IT or other training as needed

Experience

• Experience of working in an NHS or care environment
• Experience of working with IT systems and analysing or using data
• Experience of using information in reports for financial claims and decision making
• Experience of auditing information and data
• Experience of working in or with teams

Skills & knowledge

• Strong IT skills and competence in clinical IT systems
• Excellent analytical and problem-solving skills
• Planning, resource use, time management and multitasking, with accuracy and attention to detail
• Team leadership and teamworking, with good interpersonal skills
• Identifying system change and coordinating across teams
• Following and developing clinical policy and procedure

Other

• Excellent numeracy and written and oral communication
• Calm, polite and confident, and flexible and cooperative
• Working well under pressure and in stressful situations

Nice to have

• A level qualifications or other training relevant to the role
• Experience of working in a GP practice
• Experience with primary care clinical systems such as SystmOne or EMIS
• Experience with primary care reporting systems such as CQRS or Ardens
• Experience in team management or a senior office role
• Experience in searches, templates and recalls for QOF
• Completed training in appraisal