Assistant Practice Manager

The Methodist Church in Britain; Leeds; On-site; GBP 38,000 - 56,000; Full time

Job summary

The Menston and Guiseley Practice in Leeds is seeking a Practice Manager with a broad remit across HR, operations, finance, compliance and IT. You will work alongside GP partners and a multidisciplinary clinical team to support day-to-day management and ensure high quality service delivery.

Proven SystmOne experience and proficiency in Microsoft applications are essential as you coordinate annual flu programmes, staff records, and data quality initiatives while handling patient complaints and

Qualifications

• Experience using SystmOne.
• Proficiency in Word and Excel.
• GCSEs including English and Mathematics.
• A Levels or equivalentQualifications.

Responsibilities

• Support the Practice Manager with day-to-day management and operation.
• Assist HR processes including recruitment, inductions, appraisals, and absence management.
• Maintain staff records, leavers and HR investigation meetings.
• Support quality, compliance and contractual requirements such as CQC and QoF.
• Coordinate staff training and compliance records.
• Prepare and submit Practice claims and reimbursements.
• Assist with patient complaints handling and Patient Participation Group activities.
• Coordinate estates, IT, and administration with internal and external providers.
• Attend internal and external meetings and contribute to practice programmes.

Skills

HR processes

Staff records management

Multidisciplinary teamwork

Staff training coordination

Education

GCSEs including English and Mathematics

A Levels

Tools

SystmOne

Microsoft Word

Microsoft Excel

Job description

This post sits within the management team of The Menston and Guiseley Practice, a GP practice serving more than 12,000 patients. The role spreads across HR, operations, finance, compliance and IT, with claims submission, CQC and QoF support, and coordination of the annual flu programme. It suits someone who wants a broad remit across practice management, working alongside GP partners and a multidisciplinary clinical team. Applicants need prior SystmOne experience and proficiency in Microsoft applications.

What the job involves

• Support the Practice Manager with the day-to-day management and operation of the Practice
• Support HR processes, including recruitment, inductions, appraisals, absence management, staff records, leavers and HR investigation meetings
• Support quality, compliance and contractual requirements, including CQC, QoF, Enhanced Services, data quality and annual Practice returns
• Coordinate staff training and compliance records, monitoring outstanding requirements
• Prepare and submit Practice claims and reimbursements, including CQRS, GP Reimbursement Scheme, Minor Surgery, CQC, water and clinical waste
• Support the handling of patient complaints, including lower-level complaints, and Patient Participation Group activities
• Coordinate estates, IT, telephone systems and Smartcard administration with internal and external providers
• Support planning and delivery of Practice programmes, including the annual flu programme and TARGET activity
• Attend Practice, clinical, Partners', nurse and PCN meetings, and represent the Practice at external meetings where required
• Complete and submit the annual complaints return, Data Quality Toolkit and annual workforce tool
• Carry out other reasonable duties as requested

Qualifications

• GCSEs including English and Mathematics
• A Level qualifications

Experience

• Experience of using SystmOne
• Proficiency in Microsoft applications, including Word and Excel

Nice to have

• Experience of working in General Practice