Patient Services Manager

The Methodist Church in Britain; England; Presencial; GBP 17 000 - 22 000; Tempo integral

Resumo da oferta

Sussex Primary Care is seeking to appoint a capable supervisor to lead the administrative and reception team in a GP practice. The role focuses on overseeing coding, prescriptions, and correspondence, while running staff rotas and development of the team, alongside the Practice Manager.

The post is a 30-hour week, patient-facing role, with fit depending on supervisory experience and the ability to work without direct supervision in an office setting.

Qualificações

• GCSE grade A-C in English and Maths.
• Supervisory experience.
• Working in an office environment.
• Working without direct supervision.
• Managing large, time-sensitive workloads.
• Experience working with the general public.

Responsabilidades

• Lead and support the administrative and reception team.
• Oversee administrative processes including coding, prescriptions, correspondence and task management.
• Take a lead role in accurate coding, invoicing and delivery of income targets.
• Manage rotas, annual leave, sickness absence and workforce planning to maintain cover.
• Lead, motivate and develop the team through supervision, appraisal and objective setting.
• Manage induction, training, onboarding and the team's mandatory training compliance.
• Ensure efficient service delivery and high standards of patient communication across phone, email, website and social media.
• Keep patient-facing information accurate, accessible and up to date.
• Support the Practice Manager with complaints, investigations and service improvement.
• Provide leadership and operational cover during high demand, absence or vacancy.
• Liaise with secondary care, social services and other stakeholders.
• Foster a positive, collaborative, patient-centred team culture.

Formação académica

GCSE grade A-C in English and Maths

Ferramentas

Word

Excel

Outlook

Databases

Descrição da oferta de emprego

This newly created post sits in a GP practice run by Sussex Primary Care, leading the administrative and reception team. The work centres on overseeing coding, prescriptions and correspondence, running staff rotas and cover, and developing the team, working alongside the Practice Manager. It is a 30-hour week role focused on patient-facing services. Fit depends on supervisory experience and working without direct supervision in an office setting.

What the job involves

• Lead and support the administrative and reception team
• Oversee administrative processes including coding, prescriptions, correspondence and task management
• Take a lead role in accurate coding, invoicing and delivery of income targets
• Manage rotas, annual leave, sickness absence and workforce planning to maintain cover
• Lead, motivate and develop the team through supervision, appraisal and objective setting
• Manage induction, training, onboarding and the team's mandatory training compliance
• Ensure efficient service delivery and high standards of patient communication across phone, email, website and social media
• Keep patient-facing information accurate, accessible and up to date
• Support the Practice Manager with complaints, investigations and service improvement
• Provide leadership and operational cover during high demand, absence or vacancy
• Liaise with secondary care, social services and other stakeholders
• Foster a positive, collaborative, patient-centred team culture

What’s required

Qualifications

• GCSE grade A-C in English and Maths

Experience

• Supervisory experience
• Working in an office environment
• Working without direct supervision
• Managing large, time-sensitive workloads
• Experience working with the general public

Skills & knowledge

• Multi-tasking
• Meeting deadlines
• Excellent communication skills
• Computer skills including Word, Excel, Outlook (mail merge) and databases
• Prioritising urgent work
• Working in an organised and efficient way

Other

• Working flexibly
• Sound telephone manner
• Tact and diplomacy when working with patients
• Calm and non-judgemental approach

Nice to have

• Leadership and management qualification