Administrator/Care Coordinator

The Methodist Church in Britain; Wroughton; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Investment in staff training

Support with career development

Work-life balance prioritised

No working outside core hours expected

Learning environment as an Approved Le

Job summary

Ridgeway View Family Practice is seeking an administrator to join the busy GP surgery team. You will run recall and reminder systems, handle referrals and medical correspondence, and support safeguarding, coding and clinic administration to keep patient care moving smoothly.

You will collaborate with GPs, nurses and admin colleagues, manage multiple priorities under pressure and maintain high accuracy and excellent IT and communication skills in a fast-paced primary care environment.

Qualifications

• Friendly manner with excellent people skills.
• Works well as part of a team.
• High level of accuracy and attention to detail.
• Strong IT and communication skills.
• Comfortable using computer systems (training provided).
• Willing to learn and follow instructions.

Responsibilities

• Manage the recall and reminder systems, contacting patients by SMS, phone, letter, email or other approved methods to arrange appointments.
• Process patient requests for medical support, admin or general care appointments via the online form, phone or reception.
• Action patient referrals.
• Liaise with hospital departments and other care providers about patients.
• Process medical reports and private letter requests.
• Carry out document coding.
• Handle safeguarding administration.
• Action practice emails.
• File and pull medical records, and operate the surgery computer and telephone system.
• Support the achievement of QOF, Enhanced Services and other contractual requirements.
• Work with GPs, nurses, healthcare assistants and admin teams to coordinate clinics and appointments.
• Attend Patient Services Team meetings and help develop reception and admin processes.

Skills

People skills

Team player

Attention to detail

IT skills

Computer systems

Willing to learn

Tools

System One

Job description

This post joins the admin team at Ridgeway View Family Practice, a busy GP surgery with around 15,000 patients across two sites. Duties include referrals, medical reports, coding and safeguarding admin, plus running the recall system for long-term condition monitoring, health checks and reviews. It suits someone starting out in the NHS or an experienced candidate who thrives in a busy GP environment. Strong IT and communication skills, high accuracy and the ability to juggle priorities are needed.

What the job involves

• Manage the recall and reminder systems, contacting patients by SMS, phone, letter, email or other approved methods to arrange appointments
• Process patient requests for medical support, admin or general care appointments via the online form, phone or reception
• Action patient referrals
• Liaise with hospital departments and other care providers about patients
• Process medical reports and private letter requests
• Carry out document coding
• Handle safeguarding administration
• Action practice emails
• File and pull medical records, and operate the surgery computer and telephone system
• Support the achievement of QOF, Enhanced Services and other contractual requirements
• Work with GPs, nurses, healthcare assistants and admin teams to coordinate clinics and appointments
• Attend Patient Services Team meetings and help develop reception and admin processes

Skills & knowledge

• Friendly manner with excellent people skills
• Works well as part of a team
• High level of accuracy and attention to detail
• Strong IT and communication skills
• Comfortable using computer systems (training provided)
• Willing to learn and follow instructions

Other

• Works well under pressure and copes with conflicting demands
• Manages multiple priorities
• Calm, positive outlook when things get busy

Nice to have

• Experience of working in primary care or a GP practice
• System One experience

What’s offered

• Investment in staff training
• Support with career development
• Work-life balance prioritised
• No working outside core hours expected
• Learning environment as an Approved Learning Organisation