Deputy Practice Manager

The Methodist Church in Britain; Farnborough; On-site; GBP 32,000 - 43,000; Part time

Job summary

Giffard Drive Surgery in Farnborough has a deputy role supporting the practice manager with day-to-day operations, staff leadership and governance. The post focuses on managing a team of clinical and administrative staff, developing performance and ensuring policy compliance.

The role involves overseeing QOF reporting, CQC standards, and maintaining training records while coordinating with GPs, nursing staff and admins. A strong IT and EMIS skillset is essential.

Qualifications

• Experience in primary care settings and managing teams.
• Proven ability to lead staff, appraisals and investigations.
• Strong written and verbal communication and IT skills.
• Experience with QOF, CQC and governance processes.

Responsibilities

• Support the practice manager in day-to-day operations.
• Line manage the team with appraisals and disciplinary matters.
• Provide leadership to ensure policy compliance and staff welfare.
• Implement systems for CQC compliance and governance.
• Oversee QOF reporting and administrative tasks.
• Submit reports using CQRS/Open Exeter and review templates.

Skills

Experience in primary care

Managing multidisciplinary teams

Strong communication skills

IT proficiency

Education

Leadership/management qualification

Tools

EMIS

Microsoft Office

Job description

This deputy role at Giffard Drive Surgery, a GP-led practice, supports the practice manager across day-to-day operations, staff leadership and performance. The post centres on managing and developing a team of clinical and administrative staff, overseeing QOF reporting and clinical governance, and keeping the practice compliant with CQC standards. It is a 30-hour post spread over four or five days Monday to Friday, and the working days must include Fridays. Candidates need primary care experience and strong EMIS and Office skills.

What the job involves

• Support the practice manager in the day-to-day operations of the practice, ensuring staff meet their primary responsibilities
• Line manage the team, including timely appraisals and first-line handling of disciplinary and grievance matters
• Provide leadership and guidance so that staff follow policy and procedure
• Implement systems to ensure compliance with CQC regulations and standards
• Oversee the administrative elements of QOF, liaising with GPs, nursing staff and administrators
• Submit QOF, enhanced service and other reports using CQRS and Open Exeter
• Guide the team to meet QOF targets and brief clinicians on performance levels
• Evaluate, organise and oversee the staff induction programme
• Implement a practice and staff development plan for all staff, maintaining a robust training record
• Develop searches and audits on the clinical system and review clinical templates
• Manage contracts for services such as cleaning and gardening, and highlight issues with them
• Ensure staff apply the practice-wide approach to patient services matters

What’s required

Experience

• Experience working in primary care
• Experience of managing multidisciplinary teams

Skills & knowledge

• Excellent written, oral and presenting communication skills
• Strong IT skills, including EMIS and Office
• Motivating teams, enhancing morale and maintaining a positive working environment
• Prioritising, delegating and working to deadlines

Nice to have

• Leadership and/or management qualification
• Recognising opportunities to enhance service delivery