Post Office Manager

Ryman; Southampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Southampton is seeking a Post Office Manager to oversee a team and drive sales performance. In this role, you will be responsible for managing customer service, team motivation, and financial performance. The ideal candidate should possess strong leadership skills, a passion for sales, and a commitment to customer satisfaction. This position offers a competitive salary and a supportive work environment with numerous professional development opportunities.

Benefits

Competitive pay package

Company pension scheme

Generous holiday allowance

Training programme

Exclusive discounts

Cycle2Work scheme

Qualifications

• Passion for exceeding customer expectations.
• Confident approach towards maximising sales opportunities.
• Strong background in team management.

Responsibilities

• Drive customer loyalty and satisfaction.
• Manage store performance and team accountability.
• Ensure compliance with company policies and procedures.
• Handle customer complaints professionally.

Skills

Customer service focus

Team management

Sales maximization

Problem-solving

Communication skills

Flexibility

Job description

Are you looking to join our set?

If so we have an exciting opportunity to sharpen your skills and become a Post Office Manager working 37.5 hours per week.

WHAT WILL THIS ROLE INVOLVE?

As a Post Office Manager you will be responsible for a strong team, you'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on financial KPIs, including wages and counter discrepancies will form a key element of the role, together with non-financials such as customer service/feedback, internal audit and standards, compliance and conformance.

WHAT WILL YOU BE RESPONSIBLE FOR?

• Be an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
• Take full accountability and responsibility for every aspect of your Branch
• Confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyalty
• Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
• Create a great working environment for your team, leading by example and motivating your colleagues to drive sales, profitability and achieve agreed objectives
• Encourage and recognise outstanding team and individual performance to maintain and improve team motivation and store morale.
• Ensure the store team understand all sales and KPI targets and are supported to exceed them whilst identifying and improving performance issues where required
• Manage and minimise all controllable costs efficiently and within planned budgets
• Build strong relationships with store peers, the Ryman Retail Support Center, and all partners of Post Office Ltd
• Assist with recruit, develop and retain high calibre colleagues that reflect the Ryman, TPRG and Post Office Values and Behaviours
• Improve colleague retention by positive employee engagement
• Minimise sickness absence by effectively leading and managing your team
• Conduct investigations and disciplinaries where required, ensuring compliance with all company policies and procedures
• Ensure the effective planning of store resource in order to profitably operate the store within agreed budgets
• Ensure the security and accuracy of all Ryman and Post Office systems and ensure that all systems are utilised by all Team members as per company policies and procedures
• Operate the till in an efficient manner, processing all transactions with a high regard to customer care and loss prevention procedures and ensure team compliance
• Acquire and promote a high level of product knowledge and continue to develop that knowledge both for yourself and your team
• Recognise and act upon opportunities to increase the value of sales by ensuring your and your team offers the appropriate additional items
• Conduct annual performance reviews with your team
• Ensure you keep the team fully informed and ensure two way communication is promoted through regular one to ones with your management team and the wider sales team
• Drive a culture of coaching and development within the Branch in order to allow colleagues to reach their full potential and create a talent pool to contribute to both the Branch and wider business succession plans. Attend all required meetings and training courses
• Assume full accountability for the overall security and safety of our people and property ensuring the Branch operates in line with company policies and procedures.

WHAT WOULD WE LIKE TO SEE IN YOU?

• Passion for the Ryman Brand and our associated companies
• Passion for exceeding customer expectations
• Enthusiastic, driven and focused on achieving results
• Self-motivated with an ability to work well independently and as part of a team
• Confident approach towards maximising sales opportunities
• Ability to handle multiple tasks and challenges whilst meeting deadlinesAbility to adapt to change, every day is different and the pace is fast
• Willingness to “roll up your sleeves” and get stuck in
• Commercial awareness with a confident approach towards maximising sales and proactively seeking opportunities
• Ability to problem solve and propose effective solutions
• Strong communication and collaboration skills
• A dedication to learning and developing your own skills and those of your team
• Flexibility towards working hours and location
• A strong background in team management

WHAT WILL WE OFFER YOU?

• A passionate, dynamic team where your growth, ideas, and impact matter
• A competitive pay package
• Company pension scheme with the option to enhance
• Generous holiday allowance including an extra wellbeing day that gives you time to recharge
• Training programme to help you excel in your role
• Opportunities through our apprenticeship programs to keep building on your skills
• Access to mental health first aiders, wellness sessions, and support groups
• Exclusive discounts across all of our brands and through our benefits hub
• Cycle2Work scheme
• Long service and recognition awards
• Colleague referral scheme
• Company and team social events

WHO ARE WE?

Founded by Henry J Ryman in 1893, Ryman has been the go-to destination for stationery, office supplies, printing, technology, and more for over 130 years. We are part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue, and London Graphic Centre.

From our very first store on Great Portland Street, we have grown to over 200 locations and a thriving website and app offering quality products and exceptional service. We believe in supporting our colleagues and equipping them with the tools and knowledge they need to grow, thrive, and have fun whilst doing it. In 1991, Ryman opened its first Post Office located within the Marylebone Store, Thayer st.

At Ryman, all of our teams from our stores to our warehouse and Retail Support Centre are passionate about retail. We put our customers first and have a common goal to keep them at the heart of everything we do. We are energetic and enthusiastic, delivering results through resilience, innovation, and adaptability. If you are a team player who’s ready to make an impact, this could be the perfect role for you.

Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. Our mission is to welcome everyone and create inclusive teams. We celebrate differences, encourage everyone to join us, and be themselves at work.

PLEASE NOTE THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND YOU MAY BE REQUIRED TO CARRY OUT OTHER DUTIES AS AND WHEN REQUIRED.