Post-Completion Client Support Administrator

Convey Law; Newport; On-site; GBP 24,000 - 25,000; Full time

Job summary

Convey Law is seeking a Client Support Assistant to join the Post Completion team in Newport. The role focuses on delivering exceptional client service, handling registrations, and managing Land Registry processes with accuracy and efficiency.

You will work closely with conveyancers and clients, supporting a busy team while developing skills across the department. Training will be provided, with opportunities to move between areas as needed to meet business demands.

Qualifications

• Minimum two years administrative experience, ideally in conveyancing or post-completion.
• Proven exceptional client service, ideally over the telephone.
• Strong administrative skills with ability to multi-task and attention to detail.
• Team-oriented and able to work with colleagues across the department.
• Proficient with Microsoft Office and Google; willing to learn CRM systems.
• Experience in a target-focused environment.

Responsibilities

• Complete registrations and handle Land Registry processes and requisitions.
• Liaise with clients, lenders, solicitors and team members on Post Completion matters.
• Process incoming correspondence (post, email, and telephone) in line with KPIs and standards.
• Move between areas of the department as needed to support business needs.

Skills

Administrative experience

Exceptional client service

Multi-tasking

Team player

MS Office

Google Suite

Target-driven

Attention to detail

Tools

CRM systems

Job description

Convey Law is seeking a Client Support Assistant to join the Post Completion team in Newport. The role focuses on delivering exceptional client service, handling registrations, and managing Land Registry processes with accuracy and efficiency.

You will work closely with conveyancers and clients, supporting a busy team while developing skills across the department. Training will be provided, with opportunities to move between areas as needed to meet business demands.