Client Support Team Assistant - Post Completion

Convey Law; Newport; On-site; GBP 24,000 - 25,000; Full time

Job summary

Convey Law is seeking a Client Support Assistant to join the Post Completion team in Newport. The role focuses on delivering exceptional client service, handling registrations, and managing Land Registry processes with accuracy and efficiency.

You will work closely with conveyancers and clients, supporting a busy team while developing skills across the department. Training will be provided, with opportunities to move between areas as needed to meet business demands.

Qualifications

• Minimum two years administrative experience, ideally in conveyancing or post-completion.
• Proven exceptional client service, ideally over the telephone.
• Strong administrative skills with ability to multi-task and attention to detail.
• Team-oriented and able to work with colleagues across the department.
• Proficient with Microsoft Office and Google; willing to learn CRM systems.
• Experience in a target-focused environment.

Responsibilities

• Complete registrations and handle Land Registry processes and requisitions.
• Liaise with clients, lenders, solicitors and team members on Post Completion matters.
• Process incoming correspondence (post, email, and telephone) in line with KPIs and standards.
• Move between areas of the department as needed to support business needs.

Skills

Administrative experience

Exceptional client service

Multi-tasking

Team player

MS Office

Google Suite

Target-driven

Attention to detail

Tools

CRM systems

Job description

Description

We are looking for a Client Support Assistant to join the team!

Application Deadline: 28 October 2026

Department: Client Support Team

Location: Newport

Compensation: £24,500 / year

We are looking for a Client Support Assistant to join the team!

This is a pivotal role in the company, working in the Post Completion section of our Client Support Team, where you will provide exceptional service to our clients and provide assistance to our team of conveyancers.

This largely administrative role is a vital part of our post completion conveyancing process with key responsibilities to include the completion of registrations, dealing with all Land Registry processes and requisitions. This will require liaison with clients, lenders, solicitors, and colleagues in regard to all Post Completion matters ensuring that all incoming correspondence into the department either by post, email or telephone is efficiently processed in line with agreed standards and KPIs.

You will be provided with training for the role in addition to further training for processes assigned to the wider Background Team to enable you to move between different areas of the department to fulfil business needs.

The Individual

• A minimum of two years administrative experience, ideally gained within the conveyancing or post completion environment.
• Demonstrable experience in providing exceptional client service, ideally over the telephone.
• Strong administrative skills, with the ability to multi-task whilst maintaining attention to detail.
• How you have successfully worked as part of a team.
• Your ability to use standard software including Microsoft Office and Google with the willingness to learn how to successfully use Customer Management Systems
• Experience of working in a target focused environment demonstrating your ability to achieve personal and department performance-related targets.

Company Benefits

Our commitment to our staff to provide a supportive, empowering and rewarding workplace is key to our core mission at Convey Law.

We offer a vast array of benefits for our staff and continue to enhance our benefits package to be the most comprehensive, supportive and engaging benefits package for our team, key features include:

• Monthly and annually performance bonus
• 25-30 day annual leave (depending on length of service) + Bank Holidays
• Additional day annual leave to celebrate your birthday
• Additional day following 100% attendance in previous year
• Option to purchase up to 5 days leave
• Enhanced maternity and paternity leave
• Company Sick Pay
• Discounted Gym Membership
• Subsidised Conveyancing
• Employee Assistance Scheme which includes counselling sessions
• Well being programmes