Client Support Team Assistant - Post Completion

Convey Law; Newport; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Performance bonus

25–30 days annual leave + holidays

Birthday leave

Attendance bonus

Up to 5 extra leave days

Enhanced parental leave

Sick pay

Gym discounts

Conveyancing discounts

Employee assistance programme

Wellbeing programmes

Job summary

Convey Law in Newport is seeking a Client Support Team Assistant for the Post Completion section to deliver exceptional client service and support the conveyancers.

The role focuses on processing registrations, Land Registry interactions, and handling correspondence while coordinating with clients, lenders, solicitors and team members to meet KPIs.

Qualifications

• A minimum of two years administrative experience, ideally in conveyancing or post completion.
• Demonstrable experience in providing exceptional client service, ideally over the telephone.
• Strong administrative skills with the ability to multi-task while maintaining attention to detail.
• Experience of working in a target focused environment achieving personal and department targets.
• Willingness to learn how to use Customer Management Systems (CRM).

Responsibilities

• Complete registrations and Land Registry processes in post completion.
• Handle and process all correspondence (post, email, telephone) efficiently.
• Liaise with clients, lenders, solicitors and colleagues on Post Completion matters.
• Receive training and move between areas of the department to support business needs.

Skills

Administrative experience

Exceptional client service

Multi-tasking

Attention to detail

Teamwork

Microsoft Office

Google Workspace

CRM systems

Tools

Microsoft Office

Google Workspace

CRM systems

Job description

Client Support Team Assistant - Post Completion

Application Deadline: 28 October 2026

Department: Client Support Team

Employment Type: Permanent

Location: Newport

Reporting To: Client Support Manager

Compensation: £24,500 / year

Description

We are looking for a Client Support Assistant to join the team! This is a pivotal role in the company, working in the Post Completion section of our Client Support Team, where you will provide exceptional service to our clients and provide assistance to our team of conveyancers.

This largely administrative role is a vital part of our post completion conveyancing process with key responsibilities to include the completion of registrations, dealing with all Land Registry processes and requisitions. This will require liaison with clients, lenders, solicitors, and colleagues in regard to all Post Completion matters ensuring that all incoming correspondence into the department either by post, email or telephone is efficiently processed in line with agreed standards and KPIs.

You will be provided with training for the role in addition to further training for processes assigned to the wider Background Team to enable you to move between different areas of the department to fulfil business needs.

The Individual

The ideal candidate will have demonstrable values and ethics that mirror our own culture values and to be successful in the recruitment process you will need to evidence the following in your CV:

• A minimum of two years administrative experience, ideally gained within the conveyancing or post completion environment.
• Demonstrable experience in providing exceptional client service, ideally over the telephone.
• Strong administrative skills, with the ability to multi-task whilst maintaining attention to detail.
• How you have successfully worked as part of a team.
• Your ability to use standard software including Microsoft Office and Google with the willingness to learn how to successfully use Customer Management Systems
• Experience of working in a target focused environment demonstrating your ability to achieve personal and department performance-related targets.

Company Benefits

Our commitment to our staff to provide a supportive, empowering and rewarding workplace is key to our core mission at Convey Law. We offer a vast array of benefits for our staff and continue to enhance our benefits package to be the most comprehensive, supportive and engaging benefits package for our team, key features include:

• Monthly and annually performance bonus
• 25-30 day annual leave (depending on length of service) + Bank Holidays
• Additional day annual leave to celebrate your birthday
• Additional day following 100% attendance in previous year
• Option to purchase up to 5 days leave
• Enhanced maternity and paternity leave
• Company Sick Pay
• Discounted Gym Membership
• Subsidised Conveyancing
• Employee Assistance Scheme which includes counselling sessions
• Well being programmes