Positive Action Engagement Officer

North West Ambulance Service NHS Trust; Liverpool; On-site; GBP 26,000 - 32,000; Full time

Job summary

A prominent health service provider is seeking a Positive Action Engagement Officer in Liverpool. The successful candidate will engage diverse communities to promote career opportunities within the trust. Responsibilities include organizing outreach activities, providing support to under-represented groups, and working collaboratively with various organizations. A full driving license and the ability to travel across Merseyside are required. If you have strong communication and organizational skills, this role could be for you.

Qualifications

• Experience in community engagement with diverse groups.
• Strong communication skills for sensitive conversations.
• Ability to maintain confidentiality.

Responsibilities

• Engage with under-represented communities to promote careers.
• Support and organize careers-focused events.
• Provide guidance to prospective applicants.

Skills

Community engagement and development skills

Effective verbal communication

Organisational and planning abilities

Computer literacy (Microsoft Office)

Sensitivity to cross-cultural communication

Education

Educated to A-level standard or Level 3 equivalent

Job description

Are you passionate about community engagement and helping people achieve their full potential? If so, we are looking for an enthusiastic and proactive community-focused individual to join us as a Positive Action Engagement Officer to help promote our careers.

In this role, you will be at the heart of our efforts to build stronger connections with diverse communities, primarily across Merseyside, with some outreach in South Greater Manchester. By being a part of our Positive Action Team, you will help raise awareness of NWAS career opportunities amongst groups that are under-represented in the trust and play a key role in helping build a workforce that truly reflects the range of communities we serve.

If you are a people-person, with strong communications, engagement and organisational skills, this could be the role for you.

Main duties of the job

As a Positive Action Engagement Officer, you will reach out to and engage with communities and groups which are currently under-represented in our workforce, and will provide support in bringing their talent, experiences, and expertise to roles within the trust.

You will also build new, and strengthen existing, connections with the voluntary, community and faith sector, and organisations who support individuals into employment, promoting the trust as an employer of choice and raising awareness of our career opportunities.

You will support careers and community events and organise the delivery of a range of innovative careers-focused activities. You will provide information, advice and guidance to prospective applicants, and signpost them to additional support to improve their chances of obtaining employment within the trust.

This role will involve regular (weekly) travel across Merseyside, and you will occasionally be required to support activities in other areas of the trust too. Opportunities to work from home will be limited. A full driving licence and access to a car is required.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Job responsibilities

Please ensure you have read the full Job Description and Person Specification before applying for this role.

Deadline for applications: 8 February 2026

Interviews: Monday, 16 February 2026 at Estuary Point, Liverpool

Please note, the Trust reserves the right to close this vacancy early if a large number of applications are received.

Person Specification

• Community engagement and development skills
• Effective verbal, listening and written communication skills
• Ability to hold sensitive and difficult conversations
• Ability to build effective working relationships with a variety of diverse individuals
• Sensitivity to and ability to manage effective cross-cultural communication (verbal and nonverbal)
• Ability to design and present materials to differing audiences in an appropriate format
• Organisational and planning abilities to effectively prioritise work
• Computer literate with competency using the full Microsoft Office package (preparing reports, presentations, tables) and strong keyboard skills
• Understands the importance of and ability to maintain confidentiality at all times
• Ability to act as a supportive team member
• Ability to work as a team and to use own initiative

Qualification and knowledge

• Good level of literacy and numeracy, educated to A-level standard or Level 3 equivalent
• Knowledge and understanding of the range of benefits of having a diverse workforce reflective of the local population, for the trust as whole, and specifically for employees, service users, and our communities
• Knowledge and understanding of the Equality Act 2010
• Awareness and knowledge of challenges to increasing workforce diversity in the ambulance sector
• Knowledge of HR recruitment processes

Experience

• Demonstrable experience of community engagement, including working with a wide range of community groups and individuals, particularly from culturally diverse backgrounds
• Experience of building and maintaining effective working relationships both internally and externally
• Experience of designing and delivering presentations or other materials to a wide range of audience in a variety of formats
• Experience of supporting or advising individuals about careers, training, education or employment
• Experience of supporting or advising individuals from groups that are currently under-represented in the Trust workforce, notably from black and minority ethnic communities

Values and behaviours

• Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
• Being at our best - professional and adaptable and takes pride in work
• Making a difference - act with compassion, kindness, and integrity towards everyone

Additional criteria

• This role will require the ability to travel across a wide geographical area - full driving licence and access to a vehicle

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.