Porter/Security Operative

St Monica Trust; West of England; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

St Monica Trust is seeking Village Porters at the Cote Lane Retirement Village (BS9) to ensure safety for residents, staff and visitors, respond to incidents, and support daily operations. The role requires clear communication, basic health and safety knowledge, and a full UK driving licence.

Shifts run on a rotating roster with early, late, and night duties. You will be part of a friendly team known for helping residents and maintaining a welcoming environment.

Qualifications

• Basic knowledge of health & safety and fire safety.
• Clear written and verbal communication skills.
• Full UK driving license required.

Responsibilities

• Respond to incidents and emergencies.
• Answer entry calls and manage visitor access.
• Monitor CCTV and reassure residents during patrols.
• Be the first point of contact on site.
• Support day-to-day operations of the village.

Skills

Health & Safety basics

Communication

Driving license

De-escalation

Team player

Tools

CCTV

Basic computer skills

Job description

## Porter/Security OperativeApply: Cote Lane - Retirement Village BS9: Full time: Posted Yesterday: JR102780Are you passionate about providing a great service? Are you flexible? Do you share our values? Do you enjoy working with a great team? If you’re nodding, then we hope you’ll consider applying to join our team. Village Porters at St Monica Trust undertake a valuable and varied role. They ensure the safety of our residents, staff and external visitors, they respond to incidents and emergencies, and they play their part in the successful day to day running of our service. The Village Porters are normally the first point of contact at any of our sites. They’re the ones you’ll speak to when you call to gain entry to buildings or meet out-and-about on reassurance patrols. They are known among our residents and staff as having knowledge about our services, buildings and events. Our residents get to know our Village Porters by name and vice versa. A resident sums up their role - “they do the things that happen behind the scenes and can turn their hands to anything...” **What we’re looking for:** The role of Village Porter will deal with anyone coming onto site, closely followed by responding to incidents, fire alarms, reassurance patrols, monitor CCTV and phone calls – as such, basic knowledge of health & safety/fire is essential and basic computer skills. Keeping the team informed of events and incidents is crucial – we’ll be looking for clear written and verbal communication skills and the ability to act promptly and effectively in an emergency. Our Village Porters tell us that you must be “chatty and personable” and “always on alert”. Due to the nature of the services we provide at St Monica Trust, we will also be looking for an understanding of older people’s needs. Additionally, the wide range of tasks associated with this role (as outlined in the role profile) will require a good level of practical skills and a full UK driving license. **£13.64 per hour, plus enhancements of £1 on weekend and nights; working 8 hour shifts, 40 hours a week, 6am to 2pm or 2 to 10pm and 10pm to 6am on a 7 week rolling rota.** Salary Ranges:£28,371.20 - £29,764.80 Time Type:Full timeIf you have any queries please email our Recruitment Team - [e-mail] Ranges:£28,371.20 - £29,764.80Time Type:Full timeIf you have any queries please email our Recruitment Team - [e-mail]