Residential Services Team Leader

St Monica Trust; Quarter; Sur place; GBP 34 000 - 41 000; Plein temps

Résumé du poste

St Monica Trust is seeking a hands-on Manager to deliver concierge, porter and housekeeping services across our village(s). You will drive resident satisfaction by acting on feedback, manage Porter/Concierge and Housekeeping teams, and ensure safety compliance.

The role requires strong communication, line management and budget awareness, with close collaboration across teams and external partners. Experience in similar management roles, knowledge of risk assessments, and familiarity with IT

Qualifications

• Experience in a similar management role.
• Experience and knowledge of porter and housekeeping functions.
• Experience creating and reviewing risk assessments.
• Budget management in relation to stock and supplies.
• Understanding of the needs of older people.
• Confident with Word, Excel, Outlook and other IT systems.

Responsabilités

• Deliver concierge, porter and housekeeping services meeting safety, security and domestic needs for residents.
• Improve resident experience by acting on feedback and supporting Village Manager and other managers.
• Line manage Porter/Concierge and Housekeeping teams; allocate work.
• Ensure health and safety compliance; review risk assessments and COSHH sheets.
• Liaise with other teams and external partners as service area expert.

Connaissances

Communication

Leadership

Line management

Problem solving

Customer service

Budget management

Data/report writing

Coaching

Formation

NVQ 4 – Management qualification or equivalent

IOSH/NEBOSH Health and Safety qualification

Level 3 First Aid at Work

Infection Prevention and Control qualification

Outils

MIDAS trained minibus driver

Description du poste

40 hours per week.Key ResultsEffective delivery of a concierge, porter and housekeeping service that meets the safety, security and domestic needs of our residents in at least one of our Trust’s villages.Continuous improvement to the resident experience, by responding to customer feedback, working with the Village Manager/other managers; and modelling the Trusts vision for excellent customer service.Accountable for concierge and housekeeping operations, including (but not limited to) waste management; domestic and communal cleaning; the minibus service and maintenance; stock management; CCTV/security and emergency response.Line management of Porter/Concierge and Housekeeping teams following SMT policies and procedures.Deputise for the the Village Management team when required alongside close working relationships with other Residential Services Team Leaders across sites.Ensure compliance in health and safety; reviewing risk assessments and COSHH sheets.Skills and experienceCommunicationAdvocate culture of communication and information sharing between team members.May involve others in resolving and discussing mutual problems.Written responses presented in range of formats.Exchanges and clarifies technical or complex info for diverse audience.Thinking StyleAnalyses facts and available information to resolve varied and non-routine problems.Plans and organises a range of interlinked activities and tasks.May modify processes for best outcomes.Confident with data and report writing/business case.Aware of wider issues.Uses experience to identify most appropriate actions.Pre-empts issues and trouble shoots.LeadershipDeliver informal coaching and guidance.Support team leader/line manager in recruitment and selection of new colleagues.Oversee Bank and Agency workers, allocating work and general line management responsibilities.As relevant, contribute to colleagues’ performance reviews.Monitors workflows.May be responsible for coaching, advising, onboarding, delegating to colleagues.General day to day management duties following People policies.Motivates, inspires and drives colleagues to meet the needs/demands of the role.Working with othersRole models integrity.Flexible style, stepping in to support team members when required.Liaises with other teams/departments and external partners/contacts as service area expert.Encourages engagement and flexibility within team.Other Skills and QualificationsEssentialExperience in a similar management roleIOSH NEBOSH or other Health and Safety qualifications or working towardsLevel 3 First Aid at Work qualification or working towardsInfection Prevention and Control qualification or working towardsKnowledge and experience of porter and housekeeping functionsExperience creating and reviewing risk assessmentsExperience and knowledge of customer service/hospitality principlesBudget management in relation to stock and supplies.Understanding of general cleanliness and hygieneUnderstanding of the needs of older people.Confident with Word, Excel, Outlook and other IT systemsDesirableNVQ 4 – Management qualification or equivalent (or able to evidence equivalent experience)MIDAS trained minibus driverKnowledge and understanding of older peopleKnowledge/best practice for manual handlingKnowledge of fire proceduresAdditional informationDuties must be carried out in compliance with St Monica Trust’s Equality, Diversity and Inclusion Policy.This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.Salary Ranges:£37,544.00 - £37,544.00Time Type:Full timeIf you have any queries please email our Recruitment Team - [e-mail]