Portal Administrator - Fixed Term

Rentokil Pest Control South Africa; Dudley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading pest control service provider is looking for a Portal Administrator in Dudley. The role involves maintaining customer portals, managing expectations, and ensuring compliance with service level agreements. The ideal candidate should possess strong IT and Excel skills, along with excellent customer service abilities. This is a full-time position offering a competitive salary and benefits including discounts and a bonus scheme.

Benefits

Competitive Salary Package

Discount scheme

Career opportunities

Employee Assistance Programme

Refer a Friend incentive

Qualifications

• Experience of using Microsoft Excel formulas.
• Strong IT skills essential.
• Good interpersonal and teamwork skills required.

Responsibilities

• Ensure customer portals are maintained and customer SLA’s are met.
• Manage customer expectations on technicians' attendance.
• Deal with customer and business queries.

Skills

Microsoft Excel

IT Skills

Interpersonal Skills

Teamwork Skills

Customer Service Experience

Job description

Rentokil Initial Portal Administrator

Join Our Team and Make a Difference!

We are currently seeking a Portal Administrator to join our dedicated team at the Dudley office. If you thrive in a fast-paced environment and enjoy providing excellent customer service, this could be the perfect opportunity for you!

Why Join Rentokil Initial?

• Competitive Salary Package: Start with a basic salary of £23,992 per annum.
• Benefits: Discount scheme, bonus and career opportunities
• Work-Life Balance: Full-time, 6 month fixed term contract, Monday to Friday (37.5 hr week), 2 days a week in the office (Monday and Wednesday)
• Industry-Leading Training: Receive top-notch training to support our customers' needs.

The Role

As a Portal Administrator, you will be responsible for ensuring that customer portals are maintained and key customer SLA’s are met – This role will focus on compliance within the portals whilst also seeking revenue opportunities.

Key Responsibilities

• Collation of service information required to keep portals updated
• Managing customer expectations on technicians attendance
• Ensuring quotes are obtained and uploaded to the system
• Reviewing recommendations/visit reports to increase job revenue
• Dealing with customer and business queries
• Liaison with service technicians to ensure customer SLA’s are met
• Highlight and elevate process gaps and suggest solutions
• Manage daily workloads in relation to the SLA’s in place
• Maintain a high level of accuracy whilst meeting strict deadlines
• Develop good relationships with all business and external stakeholders.
• Works with the business front line to improve the quality of information
• Is supportive and/or positive of colleagues accountable for delivering against own role description and team deliverables
• Participates in daily meetings and shares ideas and issues
• Uses experience to solve current problems

Requirements

• Experience of using Microsoft excel formulas

• Strong IT Skills
• Good interpersonal and teamwork skills
• Be professional, and positive
• Be able to motivate self
• Show passion with a “can do” attitude
• A Flexible working approach
• Customer service experience

Benefits:

• Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
• Additional opportunities to earn more with regular bonus
• leads commission - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
• Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
• Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.

A Company Putting “People First”

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting.

As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.

Our Social Links

Website: https://www.initial.co.uk/

LinkedIn: https://uk.linkedin.com/company/rentokil-initial-uk

Facebook: https://www.facebook.com/RentokilInitialCareersUKIE

Instagram: https://www.instagram.com/rentokil_initial_uk/

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here