Poolside Activities & Guest Experience Leader

Haven Holidays; Arundel; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Enhanced DBS check

Job summary

Haven Holidays in the United Kingdom is seeking an Activities & Pool Manager to lead a lively pool and leisure team, delivering memorable guest experiences and achieving service targets. You will motivate and direct staff to hit quality and performance goals while maintaining high safety and compliance standards.

Responsibilities include team scheduling, budgeting, training, coaching, and ongoing development, with a strong focus on guest satisfaction, problem solving, and smooth day-to-day

Qualifications

• Proven experience in roles such as Swimming Pool Manager, Activities & Leisure Manager, or a similar leadership position in Sports, Leisure or Hospitality.
• PPO and SPTO certificates preferred but not essential; training and support will be provided.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Exceptional customer service and problem-solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.

Responsibilities

• Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Ensure all operations comply with health and safety regulations, company policies, and standards.
• Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Support team development through ongoing training, mentoring, and creating growth opportunities.

Skills

Leadership

Budgeting

Customer service

Communication

Problem solving

Job description

Haven Holidays in the United Kingdom is seeking an Activities & Pool Manager to lead a lively pool and leisure team, delivering memorable guest experiences and achieving service targets. You will motivate and direct staff to hit quality and performance goals while maintaining high safety and compliance standards.

Responsibilities include team scheduling, budgeting, training, coaching, and ongoing development, with a strong focus on guest satisfaction, problem solving, and smooth day-to-day