Activities & Leisure Manager

Leisure Employment Services; Little Welbourne; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

50% off on-park dining

20% discounts Haven Holidays

Free facility access

Staff discounts at national brands

Job summary

Leisure Employment Services is seeking an Activities & Pool Manager to lead a dynamic team and deliver memorable guest experiences at our leisure facility. This full-time role combines hands-on pool management with activity programming, budget control, and ensuring safety and policy compliance.

You will motivate staff, coach performance, manage schedules and resources, and collaborate across departments to maintain high standards.

Qualifications

• Proven leadership in sports, leisure, or hospitality settings.
• Experience with budgets and resource planning.
• Strong customer service and problem-solving skills.

Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, provide regular feedback and coaching.
• Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency.
• Compliance and Safety: Ensure operations comply with health and safety regulations and policies.
• Problem Solving: Resolve operational issues quickly to ensure smooth day-to-day running.
• Training and Development: Support team development through ongoing training and mentoring.

Skills

Leadership

Budgeting

Team Management

Customer Service

Health & Safety

Problem Solving

Job description

Position: Activities & Pool Manager Type: Full-Time / Permanent Bonus: Up to 10% Annual Bonus Bring your leadership skills to the poolside as the Activities & Pool Manager, where you'll ensure every guest makes a splash with memorable swimming experiences and action-packed activities. In this role, you'll be at the heart of an energetic Activities & Leisure team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Requirements

• Proven experience in roles such as Swimming Pool Manager, Activities & Leisure Manager, or a similar leadership position in Sports, Leisure or Hospitality.
• PPO and SPTO certificates preferred but not essential; training and support will be provided.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Exceptional customer service and problem-solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.

This opportunity requires the new candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!