Pool & Activities Manager — Lead Guest Experience

Haven; Church; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

50% off on-park dining

20% Haven Holidays discounts

In-store discounts

Free facility access

Exclusive team perks

Job summary

Haven is seeking an Activities & Pool Manager to lead the leisure team at our UK resort. You will manage guest experiences by delivering engaging activities and overseeing pool operations, while maintaining high safety and service standards.

This full-time role requires strong leadership, budgeting ability, and flexible hours including evenings and weekends. A Enhanced DBS check is required before starting. Haven offers comprehensive training, career development, and exclusive team perks.

Qualifications

• Experience in leadership roles in sports, leisure or hospitality.
• PPO and SPTO certificates preferred but not essential; training will be provided.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment with attention to detail.
• Exceptional customer service and problem-solving abilities.
• Knowledge of health and safety regulations.
• Experience budgeting and financial management.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Ensure top-tier guest satisfaction and welcoming atmosphere.
• Monitor performance, provide feedback and conduct reviews.
• Oversee scheduling, budgets, and resources to maximise efficiency.
• Ensure compliance with health and safety regulations and company policies.
• Resolve operational issues quickly to keep day-to-day running.
• Provide training and development opportunities for the team.

Skills

Team leadership

Customer service

Budgeting

Health & safety

Performance management

Communication

Problem-solving

Multitasking

Education

PPO/SPTO certificates (preferred)

Job description

Haven is seeking an Activities & Pool Manager to lead the leisure team at our UK resort. You will manage guest experiences by delivering engaging activities and overseeing pool operations, while maintaining high safety and service standards.

This full-time role requires strong leadership, budgeting ability, and flexible hours including evenings and weekends. A Enhanced DBS check is required before starting. Haven offers comprehensive training, career development, and exclusive team perks.