Pool & Activities Shift Leader — Lead Safe, Stellar Guest Service

inploi; Tendring; On-site; GBP 9,600 - 18,000; Full time

Benefits offered by this job

Dining discount

Retail discounts

Facility access

Qualifications funding

Career development

Training

Job summary

Join Haven as an Activities and Leisure Shift Leader to lead assigned shifts for our pool and activities, guiding a motivated team toward exceptional guest experiences. You will ensure safety, compliance, and high standards while delivering outstanding service and managing daily operations.

The role requires strong leadership, clear communication, and flexibility to work weekends, evenings, and holidays, with full training and opportunities for professional development in a supportive

Qualifications

• Experience as a Senior Lifeguard, Team Leader, or Supervisor in a leisure, sports, activities, or recreation setting is preferred.
• Strong leadership and communication skills.
• Detail-oriented with a strong commitment to conducting safety checks and full compliance with safety guidelines.
• Ability to maintain focus and act quickly in emergency situations.
• Committed to providing high-quality, customer-focused service.
• Flexibility to work weekends, evenings, and bank holidays as needed.

Responsibilities

• Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating team members to deliver excellent service
• Provide prompt, professional guest service, addressing complaints and special requests
• Enforce facility rules and regulations to promote a safe and enjoyable environment
• Conduct regular safety inspections of pool equipment, facilities, and activities areas
• Supervise and motivate the team, promoting a positive, fun, and safe work environment
• Ensure all safety guidelines are followed, including proper use of equipment and adherence to company guidance
• Assist in training new team members on company policies and procedures
• Participate in team duties whilst stepping up as the shift leader when assigned

Skills

Leadership

Safety compliance

Guest service

Communication

Emergency response

Job description

Join Haven as an Activities and Leisure Shift Leader to lead assigned shifts for our pool and activities, guiding a motivated team toward exceptional guest experiences. You will ensure safety, compliance, and high standards while delivering outstanding service and managing daily operations.

The role requires strong leadership, clear communication, and flexibility to work weekends, evenings, and holidays, with full training and opportunities for professional development in a supportive