Activities & Leisure Manager

Haven; Church; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

50% off on-park dining

20% Haven Holidays discounts

In-store discounts

Free facility access

Exclusive team perks

Job summary

Haven is seeking an Activities & Pool Manager to lead the leisure team at our UK resort. You will manage guest experiences by delivering engaging activities and overseeing pool operations, while maintaining high safety and service standards.

This full-time role requires strong leadership, budgeting ability, and flexible hours including evenings and weekends. A Enhanced DBS check is required before starting. Haven offers comprehensive training, career development, and exclusive team perks.

Qualifications

• Experience in leadership roles in sports, leisure or hospitality.
• PPO and SPTO certificates preferred but not essential; training will be provided.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment with attention to detail.
• Exceptional customer service and problem-solving abilities.
• Knowledge of health and safety regulations.
• Experience budgeting and financial management.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Ensure top-tier guest satisfaction and welcoming atmosphere.
• Monitor performance, provide feedback and conduct reviews.
• Oversee scheduling, budgets, and resources to maximise efficiency.
• Ensure compliance with health and safety regulations and company policies.
• Resolve operational issues quickly to keep day-to-day running.
• Provide training and development opportunities for the team.

Skills

Team leadership

Customer service

Budgeting

Health & safety

Performance management

Communication

Problem-solving

Multitasking

Education

PPO/SPTO certificates (preferred)

Job description

Position: Activities & Pool Manager Type: Full-Time / Permanent Bonus: Up to 10% Annual Bonus Bring your leadership skills to the poolside as the Activities & Pool Manager, where you'll ensure every guest makes a splash with memorable swimming experiences and action-packed activities. In this role, you'll be at the heart of an energetic Activities & Leisure team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands‑on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top‑tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day‑to‑day running.
• Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Requirements

• - Proven experience in roles such as Swimming Pool Manager, Activities & Leisure Manager, or a similar leadership position in Sports, Leisure or Hospitality.
• - PPO and SPTO certificates preferred but not essential; training and support will be provided.
• - Strong leadership and communication skills.
• - Ability to work in a fast‑paced environment while maintaining attention to detail.
• - Exceptional customer service and problem‑solving abilities.
• - Knowledge of health and safety regulations.
• - Strong organisational and multitasking skills.
• - Experience in budgeting and financial management.
• - Flexibility to work evenings, weekends, and holidays.

This opportunity requires the new candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.