Activities and Leisure Shift Leader

Haven; Tendring; On-site; GBP 11,000 - 19,000; Full time

Benefits offered by this job

50% off on-park dining

20% discount on Haven Holidays

Facilities access for you

National brand discounts

Job summary

Haven is seeking an Activities and Leisure Shift Leader in Tendring to supervise a busy leisure team and ensure smooth operations. You will lead shifts, assign tasks, and deliver excellent guest service while promoting a safe, enjoyable environment across pools and activities.

The role stresses strong leadership, clear communication, and strict safety compliance, with weekend/evening work often required and full training provided, including opportunities for qualifications.

Qualifications

• Experience as a Senior Lifeguard, Team Leader or Supervisor preferred.
• Strong leadership and communication skills are essential.
• Detail-oriented with emphasis on safety checks and compliance.
• Ability to stay calm and act quickly in emergencies.

Responsibilities

• Lead and support the team by assigning tasks and maintaining flow.
• Provide prompt guest service and address complaints or requests.
• Enforce rules to ensure a safe and enjoyable environment.
• Conduct safety inspections of pool equipment and facilities.
• Supervise and motivate the team to maintain a positive, safe workplace.
• Train new team members on policies and procedures.
• Cover shifts as shift leader when assigned.

Skills

Team leadership

Safety focus

Guest service

Communication

Education

NPMQ

NPLQ

SPTO

NPLQ TA

Job description

Position: Activities and Leisure Shift Leader Type: Full-Time / Part-Time / Seasonal Pay Rates: Up to £12.71 per hour (additional £1 per hour when leading a shift)

Key Responsibilities

• Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating team members to deliver excellent service
• Provide prompt, professional guest service, addressing complaints and special requests
• Enforce facility rules and regulations to promote a safe and enjoyable environment
• Conduct regular safety inspections of pool equipment, facilities, and activities areas
• Supervise and motivate the team, promoting a positive, fun, and safe work environment
• Ensure all safety guidelines are followed, including proper use of equipment and adherence to company guidance
• Assist in training new team members on company policies and procedures
• Participate in team duties whilst stepping up as the shift leader when assigned

Requirements

• Experience as a Senior Lifeguard, Team Leader, or Supervisor in a leisure, sports, activities, or recreation setting is preferred
• Strong leadership and communication skills
• Detail-oriented with a strong commitment to conducting thorough safety checks and full compliance with safety guidelines
• Ability to maintain focus and act quickly in emergency situations
• Committed to providing high‑quality, customer‑focused service
• Flexibility to work weekends, evenings, and bank holidays as needed

Preferred Qualifications

• National Pool Management Qualification (NPMQ)
• National Pool Lifeguard Qualification (NPLQ)
• Swimming Pool Technical Operator Qualification (SPTO)
• National Pool Lifeguard Qualification Training Assessor (NPLQ TA)

Full training and courses will be available to the right candidate to ensure the highest standards are upheld when leading shifts.

This opportunity requires the successful candidate to undergo and satisfactorily complete an Enhanced DBS check prior to starting work.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on‑park dining, 20% discounts on Haven Holidays and in‑store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.

We’re always looking to hire the most talented people we can, and we’re excited that you’re exploring opportunities with us.

You’ll be able to track your progress throughout the selection process and receive alerts about new opportunities that might be a great fit.

Thanks again for considering a future with our team. We’re glad you’re here!

At Haven, we believe a career should be more than just a job - it should be something you love.

As the UK’s leading holiday operator, we’re proud to offer exciting job opportunities.

With over 9,000 amazing team members, 39 stunning seaside locations, and a vibrant support centre in Hemel Hempstead, we’re all about creating unforgettable experiences - not just for our guests and holiday homeowners, but for our team too.

From the coasts of Scotland to the shores of Cornwall, Norfolk to Wales, our parks are set in some of the UK’s most breath‑taking spots, where memories are made every single day.