Pool Shift Leader: Safe, Guest-Centric Team Lead

Haven Holidays; Alnwick; On-site; GBP 19,000 - 23,000; Full time

Job summary

Haven Holidays seeks a Swimming Pool Shift Leader to guide our Lifeguard team and ensure a safe, enjoyable swimming experience for every guest. You will oversee shifts with clear direction, motivate staff, and uphold high guest-service standards.

Requirements include leadership experience in leisure settings, strong safety focus, and the ability to act quickly in emergencies. DBS check required before starting employment.

Qualifications

• Experience leading teams in leisure or sports settings.
• Competent in safety checks and enforcing pool rules.
• Ability to handle emergencies calmly.
• Willing to work weekends, evenings and holidays.
• Enhanced DBS check required prior to starting.

Responsibilities

• Enforce facility rules and regulations to promote a safe and enjoyable environment.
• Conduct regular safety inspections of pool equipment and facilities.
• Provide prompt, professional guest service, addressing complaints and special requests.
• Assist in training new team members on company policies and procedures.
• Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team.

Skills

Leadership

Communication

Emergency response

Customer service

Safety inspections

Education

NPLQ

SPTO

NPLQ TA

Job description

Haven Holidays seeks a Swimming Pool Shift Leader to guide our Lifeguard team and ensure a safe, enjoyable swimming experience for every guest. You will oversee shifts with clear direction, motivate staff, and uphold high guest-service standards.

Requirements include leadership experience in leisure settings, strong safety focus, and the ability to act quickly in emergencies. DBS check required before starting employment.