Pool Shift Leader

Haven; Spittal; On-site; GBP 11,000 - 19,000; Full time

Benefits offered by this job

Up to 50% off on-park dining

20% discounts on Haven Holidays and in

Free access to facilities

Job summary

Haven is seeking a Pool Shift Leader to guide assigned shifts, ensure safety, and uphold high guest service standards. You will lead the team, assign tasks, and promote a fun, safe pool experience in line with company policies.

The role emphasizes strong leadership, swift decision-making in emergencies, and flexibility to work weekends/evenings. Training and career development are provided, with exclusive team perks and substantial discounts on Haven offerings.

Qualifications

• Experience as a Senior Lifeguard, Team Leader, or Supervisor in a leisure, sports or activities setting is preferred.

Responsibilities

• Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service.
• Enforce facility rules and regulations to promote a safe and enjoyable environment.
• Conduct regular safety inspections of pool equipment and facilities.
• Provide prompt, professional guest service, addressing complaints and special requests.
• Assist in training new team members on company policies and procedures.
• Participate in team duties while stepping up as the shift leader when assigned.

Skills

Leadership

Team motivation

Safety checks

Emergency response

Guest service

Job description

Position: Pool Shift LeaderType: Full-Time / Part-Time / SeasonalPay Rates: Up to £13.71 per hourJoin our One Great Team here at Haven as a Swimming Pool Shift Leader! Dive into an exciting role where you’ll lead our team in making waves, ensuring a safe, fun-filled swimming experience for every guest.In this role, you’ll be at the heart of an energetic team, leading assigned shifts with clear direction and plenty of motivation. You’ll inspire the team to provide fantastic guest experiences and high-quality standards. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.Key Responsibilities- Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service.- Enforce facility rules and regulations to promote a safe and enjoyable environment.- Conduct regular safety inspections of pool equipment and facilities.- Provide prompt, professional guest service, addressing complaints and special requests.- Assist in training new team members on company policies and procedures.- Participate in team duties while stepping up as the shift leader when assigned.Requirements- Experience as a Senior Lifeguard, Team Leader, or Supervisor in a leisure, sports or activities setting is preferred.- Strong leadership and communication skills.- Highly detail-oriented, with a strong commitment to conducting thorough safety checks, ensuring full compliance with all safety guidelines.- Ability to maintain focus and act quickly in emergency situations.- Committed to providing high-quality, customer-focused service.- Flexibility to work weekends, evenings, and holidays as needed.Preferred Qualifications- National Pool Lifeguard Qualification (NPLQ)- Swimming Pool Technical Operator Qualification (SPTO)- National Pool Lifeguard Qualification Training Assessor (NPLQ TA)This opportunity requires the new candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work.What We Offer- An inclusive, supportive work environment.- Comprehensive training and ongoing support.- Career development opportunities, including fully funded qualifications.- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!How to ApplyWe’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.For support or adjustments during the application, contact us at: [e-mail]