Pool Shift Leader: Drive Safety & Service Excellence

Haven; Spittal; On-site; GBP 11,000 - 19,000; Full time

Benefits offered by this job

Up to 50% off on-park dining

20% discounts on Haven Holidays and in

Free access to facilities

Job summary

Haven is seeking a Pool Shift Leader to guide assigned shifts, ensure safety, and uphold high guest service standards. You will lead the team, assign tasks, and promote a fun, safe pool experience in line with company policies.

The role emphasizes strong leadership, swift decision-making in emergencies, and flexibility to work weekends/evenings. Training and career development are provided, with exclusive team perks and substantial discounts on Haven offerings.

Qualifications

• Experience as a Senior Lifeguard, Team Leader, or Supervisor in a leisure, sports or activities setting is preferred.

Responsibilities

• Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service.
• Enforce facility rules and regulations to promote a safe and enjoyable environment.
• Conduct regular safety inspections of pool equipment and facilities.
• Provide prompt, professional guest service, addressing complaints and special requests.
• Assist in training new team members on company policies and procedures.
• Participate in team duties while stepping up as the shift leader when assigned.

Skills

Leadership

Team motivation

Safety checks

Emergency response

Guest service

Job description

Haven is seeking a Pool Shift Leader to guide assigned shifts, ensure safety, and uphold high guest service standards. You will lead the team, assign tasks, and promote a fun, safe pool experience in line with company policies.

The role emphasizes strong leadership, swift decision-making in emergencies, and flexibility to work weekends/evenings. Training and career development are provided, with exclusive team perks and substantial discounts on Haven offerings.