Pool Shift Leader - Northumberland

Haven Holidays; Alnwick; On-site; GBP 19,000 - 23,000; Full time

Job summary

Haven Holidays seeks a Swimming Pool Shift Leader to guide our Lifeguard team and ensure a safe, enjoyable swimming experience for every guest. You will oversee shifts with clear direction, motivate staff, and uphold high guest-service standards.

Requirements include leadership experience in leisure settings, strong safety focus, and the ability to act quickly in emergencies. DBS check required before starting employment.

Qualifications

• Experience leading teams in leisure or sports settings.
• Competent in safety checks and enforcing pool rules.
• Ability to handle emergencies calmly.
• Willing to work weekends, evenings and holidays.
• Enhanced DBS check required prior to starting.

Responsibilities

• Enforce facility rules and regulations to promote a safe and enjoyable environment.
• Conduct regular safety inspections of pool equipment and facilities.
• Provide prompt, professional guest service, addressing complaints and special requests.
• Assist in training new team members on company policies and procedures.
• Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team.

Skills

Leadership

Communication

Emergency response

Customer service

Safety inspections

Education

NPLQ

SPTO

NPLQ TA

Job description

Join our One Great Team here at Haven as a Swimming Pool Shift Leader! Dive into an exciting role where you'll lead our team in making waves, ensuring a safe, fun-filled swimming experience for every guest.

In this role, you'll be at the heart of an energetic team, leading assigned shifts with clear direction and plenty of motivation. You'll inspire the team to provide fantastic guest experiences and high-quality standards. Plus, you'll make sure everything stays safe, compliant, and on point with company policies., Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service.

• Enforce facility rules and regulations to promote a safe and enjoyable environment.
• Conduct regular safety inspections of pool equipment and facilities.
• Provide prompt, professional guest service, addressing complaints and special requests.
• Assist in training new team members on company policies and procedures.
• Participate in team duties while stepping up as the shift leader when assigned.

Experience as a Senior Lifeguard, Team Leader, or Supervisor in a leisure, sports or activities setting is preferred.

• Strong leadership and communication skills.
• Highly detail-oriented, with a strong commitment to conducting thorough safety checks, ensuring full compliance with all safety guidelines.
• Ability to maintain focus and act quickly in emergency situations.
• Committed to providing high-quality, customer-focused service.
• Flexibility to work weekends, evenings, and holidays as needed.

National Pool Lifeguard Qualification (NPLQ)

• Swimming Pool Technical Operator Qualification (SPTO)
• National Pool Lifeguard Qualification Training Assessor (NPLQ TA)

This opportunity requires the new candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work.