Pool Shift Leader: Lead, Safeguard Guests & Train Teams

Haven Holidays; Berwick-upon-Tweed; In loco; GBP 16.000 - 22.000; Tempo pieno

Vantaggi offerti da questo lavoro

50% off on-park dining

20% Haven Holidays discounts

Free access to Haven facilities

Fully funded qualifications

Descrizione del lavoro

Haven Holidays is seeking a Swimming Pool Shift Leader to guide a dedicated team at our Berwick-upon-Tweed site. You’ll lead shifts, ensure safety and high guest satisfaction, and uphold company standards across operations.

Key duties include assigning tasks, enforcing rules, conducting safety checks, addressing guest requests, and training new staff. Weekend/evening/hospitality availability is essential for this role.

Competenze

• Experience as a senior lifeguard, team leader or supervisor in leisure/sports settings preferred.
• Strong leadership and communication skills essential.
• Attention to safety checks and regulatory compliance is required.
• Ability to stay calm and act quickly in emergencies.
• Commitment to high-quality, guest-focused service.
• Weekend/evening/holiday flexibility is needed.

Mansioni

• Lead and support the team by assigning tasks, managing workflow and motivating staff to deliver excellent service.
• Enforce pool rules to maintain a safe and enjoyable environment.
• Conduct regular safety inspections of pool equipment and facilities.
• Provide prompt, professional guest service and address complaints or requests.
• Assist in training new team members on policies and procedures.
• Step up as shift leader when assigned and participate in team duties.

Conoscenze

Leadership

Safety awareness

Customer service

Emergency response

Team motivation

Formazione

National Pool Lifeguard Qualification (NPLQ)

Swimming Pool Technical Operator Qualification (SPTO)

NPLQ Training Assessor (NPLQ TA)

Descrizione del lavoro

Haven Holidays is seeking a Swimming Pool Shift Leader to guide a dedicated team at our Berwick-upon-Tweed site. You’ll lead shifts, ensure safety and high guest satisfaction, and uphold company standards across operations.

Key duties include assigning tasks, enforcing rules, conducting safety checks, addressing guest requests, and training new staff. Weekend/evening/hospitality availability is essential for this role.