Swimming Pool Supervisor Plus: Lead & Elevate Experience

Butlin's; Hemel Hempstead; In loco; GBP 20.000 - 26.000; Tempo pieno

Descrizione del lavoro

Butlin's in Hemel Hempstead is seeking a proactive Supervisor Plus to lead day-to-day operations in the Splash Waterworld and accommodation areas. You will coach the team, maintain high standards, and ensure guest experience remains outstanding.

You'll drive key targets such as upselling and promotions, manage audits, training and staffing, and build strong relationships across the resort to deliver an Altogether More Entertaining break for guests.

Competenze

• Proven leadership experience in fast-paced guest-facing environments.
• Strong coaching and team development skills.
• Experience in health and safety and audits.
• Excellent communication and guest-service orientation.

Mansioni

• Act as hands-on operations lead, coaching team to hit targets.
• Drive upsell and promotions to enhance guest experience.
• Ensure high standards and compliance across department.
• Monitor guest feedback and NPS, implementing improvements.
• Supervise lifeguards and Splash pool operations.
• Support recruitment, onboarding and performance management.

Descrizione del lavoro

Butlin's in Hemel Hempstead is seeking a proactive Supervisor Plus to lead day-to-day operations in the Splash Waterworld and accommodation areas. You will coach the team, maintain high standards, and ensure guest experience remains outstanding.

You'll drive key targets such as upselling and promotions, manage audits, training and staffing, and build strong relationships across the resort to deliver an Altogether More Entertaining break for guests.