Pool Shift Leader

Haven Holidays; Berwick-upon-Tweed; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

50% off on-park dining

20% Haven Holidays discounts

Free access to Haven facilities

Fully funded qualifications

Job summary

Haven Holidays is seeking a Swimming Pool Shift Leader to guide a dedicated team at our Berwick-upon-Tweed site. You’ll lead shifts, ensure safety and high guest satisfaction, and uphold company standards across operations.

Key duties include assigning tasks, enforcing rules, conducting safety checks, addressing guest requests, and training new staff. Weekend/evening/hospitality availability is essential for this role.

Qualifications

• Experience as a senior lifeguard, team leader or supervisor in leisure/sports settings preferred.
• Strong leadership and communication skills essential.
• Attention to safety checks and regulatory compliance is required.
• Ability to stay calm and act quickly in emergencies.
• Commitment to high-quality, guest-focused service.
• Weekend/evening/holiday flexibility is needed.

Responsibilities

• Lead and support the team by assigning tasks, managing workflow and motivating staff to deliver excellent service.
• Enforce pool rules to maintain a safe and enjoyable environment.
• Conduct regular safety inspections of pool equipment and facilities.
• Provide prompt, professional guest service and address complaints or requests.
• Assist in training new team members on policies and procedures.
• Step up as shift leader when assigned and participate in team duties.

Skills

Leadership

Safety awareness

Customer service

Emergency response

Team motivation

Education

National Pool Lifeguard Qualification (NPLQ)

Swimming Pool Technical Operator Qualification (SPTO)

NPLQ Training Assessor (NPLQ TA)

Job description

Employer: Haven. Advertised by inploi, which runs Haven's careers site.

Type: Full-Time / Part-Time / Seasonal

Pay Rates:Up to £13.71 per hour

Join our One Great Team here at Haven as a Swimming Pool Shift Leader! Dive into an exciting role where you’ll lead our team in making waves, ensuring a safe, fun-filled swimming experience for every guest.

In this role, you’ll be at the heart of an energetic team, leading assigned shifts with clear direction and plenty of motivation. You’ll inspire the team to provide fantastic guest experiences and high-quality standards. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

• Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service.
• Enforce facility rules and regulations to promote a safe and enjoyable environment.
• Conduct regular safety inspections of pool equipment and facilities.
• Provide prompt, professional guest service, addressing complaints and special requests.
• Assist in training new team members on company policies and procedures.
• Participate in team duties while stepping up as the shift leader when assigned.

Requirements

• Experience as a Senior Lifeguard, Team Leader, or Supervisor in a leisure, sports or activities setting is preferred.
• Strong leadershipand communication skills.
• Highly detail-oriented, with a strong commitment to conducting thorough safety checks, ensuring full compliance with all safety guidelines.
• Ability to maintain focus and act quickly in emergency situations.
• Committed to providing high-quality, customer-focused service.
• Flexibility to work weekends, evenings, and holidays as needed.

Preferred Qualifications

• National Pool Lifeguard Qualification (NPLQ)
• Swimming Pool Technical Operator Qualification (SPTO)
• National Pool Lifeguard Qualification Training Assessor (NPLQ TA)

This opportunity requires the new candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.