Pool Shift Lead: Elevate Guest Experience & Team

Butlin's; Bognor Regis; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leisure and entertainment company in Bognor Regis is looking for a Swimming Pool Shift Manager. The successful candidate will oversee operations at the Splash swimming pool, manage the team, and enhance guest experiences. You should have a National Pool Lifeguard Qualification and experience in customer service. Flexibility and strong leadership skills are essential. This full-time role requires working 40 hours over 5-days within a dynamic environment.

Qualifications

• Relevant experience in a busy pool environment.
• Track record of leading teams to success and managing performance.
• Capability to handle various inquiries and resolve complaints.

Responsibilities

• Oversee daily operations and manage the team during shifts.
• Drive improvements in Guest NPS and employee satisfaction.
• Ensure stock and propositions are available for guests.

Skills

Guest and customer service skills

Leadership abilities

Sales and promotions experience

Ability to handle inquiries

Excellent communication skills

Education

Current National Pool Lifeguard Qualification (NPLQ)

Job description

A leisure and entertainment company in Bognor Regis is looking for a Swimming Pool Shift Manager. The successful candidate will oversee operations at the Splash swimming pool, manage the team, and enhance guest experiences. You should have a National Pool Lifeguard Qualification and experience in customer service. Flexibility and strong leadership skills are essential. This full-time role requires working 40 hours over 5-days within a dynamic environment.