Poolside Leader: Activities Manager + 10% Bonus

Haven; New Quay; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Up to 50% off on-park dining

20% discounts Haven Holidays

Free access to facilities

Staff discounts at national brands

Job summary

Haven in New Quay, Wales, is seeking an Activities & Pool Manager to lead our poolside and activity team, drive guest satisfaction, and deliver engaging leisure experiences. You will manage budgets, coach staff, and ensure safe, high-quality service across all pool and activity operations.

The role requires Enhanced DBS prior to start, flexibility for evenings, weekends and holidays, and a commitment to ongoing training and development. Haven offers staff perks and career progression.

Qualifications

• Proven experience in leadership roles in sports, leisure or hospitality.
• PPO and SPTO certificates preferred but not essential; training provided.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment with attention to detail.
• Experience in budgeting and financial management.
• Enhanced DBS check prior to starting work.

Responsibilities

• Lead, motivate, and support the team to deliver excellent service and targets.
• Ensure top-tier guest satisfaction and welcoming atmosphere.
• Monitor performance, provide coaching and reviews.
• Oversee scheduling, budgets, resources for efficiency.
• Ensure health and safety regulations compliance.
• Provide ongoing training and development opportunities.

Skills

Leadership

Team management

Budgeting

Health & safety

Customer service

Communication

Job description

Haven in New Quay, Wales, is seeking an Activities & Pool Manager to lead our poolside and activity team, drive guest satisfaction, and deliver engaging leisure experiences. You will manage budgets, coach staff, and ensure safe, high-quality service across all pool and activity operations.

The role requires Enhanced DBS prior to start, flexibility for evenings, weekends and holidays, and a commitment to ongoing training and development. Haven offers staff perks and career progression.