Head of Pool & Activities Experience

Haven; Ayr; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Onsite accommodation

Annual bonus up to 10%

50% off on-park dining

20% discounts on Haven Holidays

Job summary

Haven in the United Kingdom is seeking an Activities & Pool Team Manager to lead our activities programme and pool operations. You will be hands-on, manage scheduling, budgets, and coach your team to deliver brilliant guest experiences.

This full-time, permanent role requires strong leadership, budget oversight, and safety knowledge. DBS check will be completed before starting. Onsite accommodation and a performance bonus are available.

Qualifications

• Experience in a leadership role in Sports, Leisure or Hospitality.
• Strong leadership and communication skills.
• Budget and financial management experience.
• PPO and SPTO certificates preferred (we'll support training if needed).
• Health and safety knowledge.

Responsibilities

• Lead your team: Motivate and coach your team to deliver brilliant activities and pool experiences whilst managing performance and supporting their growth
• Own guest experiences: Address concerns and drive improvements to keep guests happy
• Manage operations: Handle scheduling, budgets, and resources whilst maintaining safety and compliance
• Solve problems: Quick thinking to tackle issues as they arise
• Support development: Mentor your team and create growth opportunities

Skills

Leadership

Budget management

Scheduling

Health & safety

Communication

Problem solving

Team development

Education

PPO certificate

SPTO certificate

Job description

Haven in the United Kingdom is seeking an Activities & Pool Team Manager to lead our activities programme and pool operations. You will be hands-on, manage scheduling, budgets, and coach your team to deliver brilliant guest experiences.

This full-time, permanent role requires strong leadership, budget oversight, and safety knowledge. DBS check will be completed before starting. Onsite accommodation and a performance bonus are available.