Pool & Activities Manager - Hands-On Guest Experience Leader

Haven Holidays; Alnwick; On-site; GBP 32,000 - 42,000; Full time

Job summary

Haven Holidays in the United Kingdom is seeking an Activities & Pool Manager to lead a team, run our activities programme and pool operations, and actively involve themselves in delivering memorable guest experiences.

You will manage scheduling, budgets, and resources while ensuring safety and compliance, with a strong focus on coaching and development. DBS checks are required before starting.

Qualifications

• Experience leading activities or pool operations in hospitality.
• Excellent leadership and communication skills.
• Enhanced DBS check required prior to starting.

Responsibilities

• Lead your team: motivate and coach to deliver great activities and pool experiences while managing performance.
• Own guest experiences: address concerns and drive improvements to keep guests happy.
• Manage operations: scheduling, budgets and resources with safety and compliance.
• Solve problems: quick thinking to tackle issues as they arise.

Skills

Team leadership

Guest experience

Budget management

Problem solving

Job description

Haven Holidays in the United Kingdom is seeking an Activities & Pool Manager to lead a team, run our activities programme and pool operations, and actively involve themselves in delivering memorable guest experiences.

You will manage scheduling, budgets, and resources while ensuring safety and compliance, with a strong focus on coaching and development. DBS checks are required before starting.