Poolside Activities Manager: Lead Team & Guest Experience

Leisure Employment Services; United Kingdom; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Fully funded qualifications

Career development opportunities

Up to 50% off on-park dining

20% discounts on Haven Holidays and in

Free access to facilities

Job summary

Leisure Employment Services is seeking an Activities & Pool Manager to lead a dynamic team by the poolside, delivering memorable guest experiences and a suite of activities. You will drive performance, coach staff, manage budgets, and ensure safety and compliance while maintaining high service standards.

The role requires flexible hours, inclusion in an energetic Leisure team, and opportunities for development, including funded qualifications and exclusive staff perks.

Qualifications

• Proven leadership experience in a leisure, sports, or hospitality setting.
• Strong customer service orientation and communication skills.
• Experience managing budgets and resources.
• Knowledge of health and safety regulations and compliance.

Responsibilities

• Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Ensure top-tier guest satisfaction by addressing concerns and driving a welcoming atmosphere.
• Monitor individual and team performance, provide feedback, coaching, and reviews.
• Oversee team scheduling, budgets, and resources to maximise efficiency.
• Ensure operations comply with health and safety regulations, policies and standards.
• Quickly resolve operational issues to ensure smooth day-to-day running.
• Support team development through ongoing training and mentoring.

Skills

Leadership

Customer service

Budgeting

Health & safety

Communication

Problem solving

Job description

Leisure Employment Services is seeking an Activities & Pool Manager to lead a dynamic team by the poolside, delivering memorable guest experiences and a suite of activities. You will drive performance, coach staff, manage budgets, and ensure safety and compliance while maintaining high service standards.

The role requires flexible hours, inclusion in an energetic Leisure team, and opportunities for development, including funded qualifications and exclusive staff perks.