Lead Activities & Pool Experience Manager

Haven; Prestonpans; On-site; GBP 29,000 - 42,000; Full time

Benefits offered by this job

Up to 50% off on-park dining

20% discounts on Haven Holidays and in

Free access to facilities

Job summary

Haven is seeking an Activities & Pool Manager to lead the poolside and activities team at our Prestonpans site in the United Kingdom. You will drive guest experiences, manage performance, budgets, and safety compliance while maintaining high service standards.

The role requires strong leadership, excellent communication, and the ability to work in a fast-paced leisure environment. Enhanced DBS check may be required; extensive training and career development opportunities are provided.

Qualifications

• Proven experience in leadership roles in Sports, Leisure or Hospitality.
• PPO and SPTO certificates preferred but not essential; training and support will be provided.
• Strong leadership and communication skills.
• Experience in budgeting and financial management.
• Knowledge of health and safety regulations.

Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Skills

Leadership

Communication

Customer service

Budgeting

Organisational skills

Job description

Haven is seeking an Activities & Pool Manager to lead the poolside and activities team at our Prestonpans site in the United Kingdom. You will drive guest experiences, manage performance, budgets, and safety compliance while maintaining high service standards.

The role requires strong leadership, excellent communication, and the ability to work in a fast-paced leisure environment. Enhanced DBS check may be required; extensive training and career development opportunities are provided.